Job Description

Ensuring a secure and effective workflow, the House Manager is responsible for the direct oversight of the Behavioral Technicians. Working in collaboration with the program leadership works diligently to ensure that the organization and its team members’ practices are within compliance; and that client care and safety are conducted and maintained at the highest levels. The House Manager is also in charge of the ongoing training and development of the Behavioral Technician team, as well as the recruitment and onboarding of new team members.

Responsibilities

Responsible for the adherence of all policies and procedures; including emergency procedures and notification protocols of the Behavioral Technicians

Participates in the Health and Safety Committee meetings; as well as The Joint Commission and/or CARF, and state licensing projects

Provides oversight of Behavioral Technician team, including day-to-day management, professional development and performance reviews

Completes candidate screening, interviewing, and hiring for relevant positions 

Ensures appropriate staffing within the facility per facility staffing grid

Covers shifts when needed to ensure appropriate staffing

Provides On-Call support

Ensures ongoing staff development through regular trainings and workshop participation

Ensures timely, considered and effective communication with all team members and patients

Responsible for the development and modification of Behavioral Technician schedules

Conducts periodic reviews of all UA tracking, room search and rounds logs. As well as daily task checklists to ensure all items are complete and in line with DBH standards

Participates in establishing and implementing new policies and procedures

Completes and approves credit card expenses and ensures that all spending is within budgeted parameters

Works in conjunction with Facility Manager to develop, perform and assess safety and emergency drills

Completes appropriate documentation and audits to ensure that the program is in compliance with rounds documentation and medication administration guidelines

Completes assigned items within the performance improvement/risk management system, and as directed by program leadership

Ensures that Team Members are current with all educational and vocational requirements

Works directly with Admissions Teams to schedule various intakes and ensures an efficient and timely intake process

Oversees the patients’ intake and discharge processes and coordinates directly with the relevant departments including Case Management, Care Coordination and Clinicians as necessary

Participates in treatment team meetings and creates treatment team overviews for staff review

Oversees timekeeping system to ensure that all timecards are submitted to payroll in a timely manner and reports any error or corrections to payroll as soon as possible.

Possesses a complete and working knowledge of all staff job functions to be able to help support and encourage collaboration and morale development among all team members

Ensures staff adherence to Infection Control Protocols

Serves as a positive role model to staff, patients, employees and guests through a positive, caring, and professional attitude

Maintains the confidential nature of patient and program related activities

May be required to travel to other facilities to attend trainings from time to time

Completes other duties as assigned by program leadership

This is a full-time position that will work Thursday & Friday 3pm-11:30pm and Saturday, Sunday, Monday 12pm-8:30pm. (Off on Tuesday & Wednesday). 

For a virtual tour of the facility, please visit our website (url removed)