Job Description

Join our dynamic team as a Group Rooms Coordinator and become the maestro of group bookings and events within our exceptional establishment. As the orchestrator of group reservations, you'll be at the forefront of creating unforgettable experiences for our guests. Your role will be a perfect blend of creativity, meticulous planning, and excellent communication as you work closely with guests, ensuring their every need is not only met but exceeded. If you thrive in a fast-paced environment, possess a passion for hospitality, and love the idea of turning events into lasting memories, we invite you to take center stage as our Group Rooms Coordinator.

Working with the meeting planners and group contacts for each of the resorts’ groups to ensure a seamless reservations process for each group.

Works closely with front office, engineering, reservations, sales and housekeeping departments to ensure all rooms details are accurate and complete.

Acting as the lead for group call in reservations, providing training to new associates about groups and ongoing coaching to existing associates. 

Blocks group rooms, daily rooms and special request rooms.

Working with the sales managers as well as each resort’s catering teams to ensure a seamless reservations process for each group.

Review all group resumes & ensure all appropriate information is communicated to associates.

Setting the example for Area Reservationists in verbiage and adherence to service standards.

Graciously accommodate guest’s requests; engaging each individual with a smile and appropriate hospitality greeting using the guest’s name.

Managing of group pickup tracking - hosting weekly pickup meetings to ensure groups are adhering to contracted timelines.

Maintaining complete knowledge of the resort and other information including the following:

All resort facilities/services offered and hours of operation

All accommodation types, layout, décor, attributes and locations

All accommodation rates, special packages and promotions

All spa treatments and offerings, their benefits and costs

Daily stats, including availability

Entertainment/special events scheduled on property and in the area

Directions to the resort from airports and other major landmarks

General info, descriptions and directions for local services, restaurants, wineries and points of interests.

Assisting and ensuring effective group challenge resolution.  Working closely with fellow guest service associates and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.

Accurately inputting guest contact information. 

Ensuring that all billing, routing, and financial transactions are accurately and efficiently executed on behalf of groups.

Communicating clearly with all operating departments to ensure that the needs and requests of the resorts guests are met.

Making suggestions for improvements in overall operations with an emphasis on increasing group, guest, member, and associate satisfaction, while meeting revenue goals and managing costs.

Attending all team meetings and training sessions as scheduled.

Available to work holidays, weekends, and evenings as needed.

Assisting with Transient Reservations as needed.

Perform other duties as directed, developed or assigned by the Area Director of Reservations.

Hourly Rate: $23.00