Job Summary:

As the Assistant Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 

Responsibilities:

QUALIFICATIONS:

Bachelor’s degree in Business or Hospitality Management with at least 3 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred or an applicable Associate’s degree with at least 1 year of Guest Services management experience is required.

Specific brand experience/OnQ (PMS – property management) Certification (as defined by property) 500+ room experience and/or previous management level experience preferred.

JOB RESPONSIBILITIES:

Assists with directing and administering all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability brand marketing initiatives developed by the revenue team systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation

Monitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward

Monitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordingly

Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Implements and monitors all corporate marketing programs

Ensures associates have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events

Runs and completes daily reports analyze data and make decisions based on data

Resolves guest issues and concerns to guest satisfaction

Recruits interviews and trains associates

Participates in the Property Manager on Duty program.

Is certified to respond to emergencies including but not limited to the operation of the Fire Panel communication with emergency personnel such as Police and Fire Department.

Completes tasks or projects as assigned or as required.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

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Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan