Overview:

Summary Statement:

The Partner, Team Member & Labor Relations will assist with labor relations and human resources matters. This role is responsible for gathering, collecting, and maintaining documents and records required for contract and policy development, investigations, and negotiations. Additionally, this role will deliver Company strategic objectives through engagement with operational areas to help minimize risk and liability for the organization.  

Job Duties:

Primary Job Duties: – Includes but is not limited to:

Serve as the initial contact and liaison for intake and assessment of team member complaints.

Manage effective case management of Team Member related issues such as: complex TMR issues, disciplinary actions, legal issues, policy interpretation/application and investigations. Ensure action is being taken within set SLAs to address these issues and provide insight and feedback to managers and other stakeholders as appropriate.

Investigate and evaluate cases of Team Member dissatisfaction or misconduct. Interview Team Members and other relevant stakeholders to effectively and impartially assess the situation or perceived problem. Visit affected departments, contact supervisors, review relevant policies, and objectively document all facts and opinions relevant to the case. Report findings and consults with HR and Operations leadership on appropriate responses and solutions.

Collaborate and consult with various individuals and departments, establish, and maintain effective working relationships with all levels of management, Team Members and Subject Matter Experts such as Legal, Compliance and other HR Team Members as needed to coordinate investigation-related activities and determine outcome recommendations.

Work closely with HR Managers and Directors to ensure constant collaboration and communication to provide counsel and facilitate prompt and effective resolution of workplace conflict which addresses issues for Team Members, managers, and leaders in a manner consistent with Resorts World policies, practices, and legal considerations.

Collect information and data to assess cost and policy implications of negotiations and disputes. This may include management and union proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances.

Identify opportunities for improving TMR policies and procedures based on analytics and trends. Collaborate with other TMR Partners on formulating and implementing solutions.

Maintain strict confidentiality of information to include, but not limited to, conversations, documents, hotline complaints and investigations. Exercise sound judgment in handling or working with confidential data and situations.

Collect sensitive and confidential information and documentation from appropriate sources, including through claimant, witness, and targeted Team Member interviews; prepare and submit reports related to investigations; and propose remedial action based on investigation findings.

Work closely with both surveillance and security personnel to obtain investigation information if applicable.

Promote direct communication, proactive problem resolution and positive rapport amongst Team Members and managers.

Complete and maintain appropriate case file documentation in the case management software, to ensure a full picture of Team Member relations activity – informal and formal processes, TMR recommendation, advice given, outcomes issued, inquiries, etc.

Maintain knowledge and understanding of laws and regulations related to Equal Employment Opportunity (EEO), affirmative action, collective bargaining, unions, labor relations, and human resources.

Assist with preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations.

Obtain and maintain position-specific licensing.

Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.

Perform other job-related duties as requested.

Qualifications:

Qualifications: Includes but is not limited to:

Ability to draft detailed, high-quality documentation that summarize findings, make credibility assessments and issue recommendations for remedial and/or disciplinary action, when appropriate.

Working knowledge of human resources laws, regulations, guidelines, and contract negotiations.

Excellent verbal and written communication skills.

Excellent interpersonal, negotiation, and conflict resolution skills.

Ability to analyze situations, make independent decisions, prioritize to meet deadlines, work under pressure, and be a team player.

Excellent organizational skills and time management skills with the proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Working knowledge of Microsoft Application (example Word, Excel).

Ability to effectively communicate in English.

Polished appearance and demeanor.

Excellent customer service skills.

Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. 

Preferred: 

Experience in Team Member and labor relations management.

Experience working in a collective bargaining agreement environment in a related field.

SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential.

Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

Must be 21 years of age.

At least three years of experience in Human Resources and/or Employee Relations.

Preferred:

Bachelor’s degree in human resource management or in a related field.

Certificates, Licenses, Regulations:

Proof of eligibility to work in the United States.