IT Technical Support Representative
Posted on Sep 28, 2024 by UnityPoint Health
Hiawatha, IA
IT
Immediate Start
Annual Salary
Full-Time
Overview:
We're seeking an IT Technical Support Representative to join our team! As a member of the IT Service Center team, the Technical Support Representative is responsible for first-line IT support for all UnityPoint Health regions. This position works closely with UnityPoint Health employees to understand and resolve their IT technical service needs and/or communicate the service need to 2nd level support or management when further troubleshooting is required.
Hours: Shift Monday-Friday, 12:30 pm-9:00 pm
Location: Remote with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities:
What You'll Do:
Works collaboratively with other UnityPoint Health IT team members to assist in problem resolution and optimal application functionality.
Builds team morale by creating and maintaining effective working relationships while communicating openly, honestly and professionally with co-workers.
Provides phone coverage for essential business needs identified by management.
Provides front line technical phone support for system applications and hardware when our customer’s service needs arise.
Facilitates communication around outages when needed.
Utilizes problem tracking tool to notate issues and sufficient resources to assist users as needed.
Qualifications:
What You'll Need:
Education:
Minimum two year degree in computer science or equivalent work experience accepted only if previous experience applies to the position.
Experience:
Minimum two years of experience in call center, technology field, or healthcare industry.
Knowledge/Skills/Abilities:
Working knowledge of various hardware devices and operating systems.
General knowledge of Microsoft products.
Communicates effectively both verbally and non-verbally.
Aptitude to multitask with multiple systems while effectively communicating with customer.
Excellent typing and notation skills.
We're seeking an IT Technical Support Representative to join our team! As a member of the IT Service Center team, the Technical Support Representative is responsible for first-line IT support for all UnityPoint Health regions. This position works closely with UnityPoint Health employees to understand and resolve their IT technical service needs and/or communicate the service need to 2nd level support or management when further troubleshooting is required.
Hours: Shift Monday-Friday, 12:30 pm-9:00 pm
Location: Remote with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities:
What You'll Do:
Works collaboratively with other UnityPoint Health IT team members to assist in problem resolution and optimal application functionality.
Builds team morale by creating and maintaining effective working relationships while communicating openly, honestly and professionally with co-workers.
Provides phone coverage for essential business needs identified by management.
Provides front line technical phone support for system applications and hardware when our customer’s service needs arise.
Facilitates communication around outages when needed.
Utilizes problem tracking tool to notate issues and sufficient resources to assist users as needed.
Qualifications:
What You'll Need:
Education:
Minimum two year degree in computer science or equivalent work experience accepted only if previous experience applies to the position.
Experience:
Minimum two years of experience in call center, technology field, or healthcare industry.
Knowledge/Skills/Abilities:
Working knowledge of various hardware devices and operating systems.
General knowledge of Microsoft products.
Communicates effectively both verbally and non-verbally.
Aptitude to multitask with multiple systems while effectively communicating with customer.
Excellent typing and notation skills.
Reference: 202653444
https://jobs.careeraddict.com/post/95640909
IT Technical Support Representative
Posted on Sep 28, 2024 by UnityPoint Health
Hiawatha, IA
IT
Immediate Start
Annual Salary
Full-Time
Overview:
We're seeking an IT Technical Support Representative to join our team! As a member of the IT Service Center team, the Technical Support Representative is responsible for first-line IT support for all UnityPoint Health regions. This position works closely with UnityPoint Health employees to understand and resolve their IT technical service needs and/or communicate the service need to 2nd level support or management when further troubleshooting is required.
Hours: Shift Monday-Friday, 12:30 pm-9:00 pm
Location: Remote with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities:
What You'll Do:
Works collaboratively with other UnityPoint Health IT team members to assist in problem resolution and optimal application functionality.
Builds team morale by creating and maintaining effective working relationships while communicating openly, honestly and professionally with co-workers.
Provides phone coverage for essential business needs identified by management.
Provides front line technical phone support for system applications and hardware when our customer’s service needs arise.
Facilitates communication around outages when needed.
Utilizes problem tracking tool to notate issues and sufficient resources to assist users as needed.
Qualifications:
What You'll Need:
Education:
Minimum two year degree in computer science or equivalent work experience accepted only if previous experience applies to the position.
Experience:
Minimum two years of experience in call center, technology field, or healthcare industry.
Knowledge/Skills/Abilities:
Working knowledge of various hardware devices and operating systems.
General knowledge of Microsoft products.
Communicates effectively both verbally and non-verbally.
Aptitude to multitask with multiple systems while effectively communicating with customer.
Excellent typing and notation skills.
We're seeking an IT Technical Support Representative to join our team! As a member of the IT Service Center team, the Technical Support Representative is responsible for first-line IT support for all UnityPoint Health regions. This position works closely with UnityPoint Health employees to understand and resolve their IT technical service needs and/or communicate the service need to 2nd level support or management when further troubleshooting is required.
Hours: Shift Monday-Friday, 12:30 pm-9:00 pm
Location: Remote with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities:
What You'll Do:
Works collaboratively with other UnityPoint Health IT team members to assist in problem resolution and optimal application functionality.
Builds team morale by creating and maintaining effective working relationships while communicating openly, honestly and professionally with co-workers.
Provides phone coverage for essential business needs identified by management.
Provides front line technical phone support for system applications and hardware when our customer’s service needs arise.
Facilitates communication around outages when needed.
Utilizes problem tracking tool to notate issues and sufficient resources to assist users as needed.
Qualifications:
What You'll Need:
Education:
Minimum two year degree in computer science or equivalent work experience accepted only if previous experience applies to the position.
Experience:
Minimum two years of experience in call center, technology field, or healthcare industry.
Knowledge/Skills/Abilities:
Working knowledge of various hardware devices and operating systems.
General knowledge of Microsoft products.
Communicates effectively both verbally and non-verbally.
Aptitude to multitask with multiple systems while effectively communicating with customer.
Excellent typing and notation skills.
Reference: 202653444
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