Job Description

The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.

Primary Responsibilities include (but are not limited to):

Specific duties for this customer service role include, but are not limited to:

Providing support in the store recruiting process by assisting the Store Manager on final employment decisions

Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments

Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards

Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.

Evaluating performance and productivity of all service department personnel

Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed

Ensuring store safety, including the use of and maintenance of safety equipment

Ensuring equipment/hardware layout and positioning within the service department

Supervising shop area, equipment and teammates for compliance with company safety procedure

Coaching personnel on enforcing wheel torqueing process

Ensures that proper inspections are being conducted