Job Description

The Customer Service and Scheduling Manager is responsible for acquiring and servicing home health accounts in the assigned territory. The ideal candidate will have a strong healthcare sales/staffing background and excellent communication and interpersonal skills with a proven track record of building and maintaining strong business relationships with key accounts.

Responsibilities:

Acquire and service home health accounts in the assigned territory

Build strong business relationships with key accounts and continuously seek new opportunities to grow business within the territory

Act as a liaison between clients and Home Health Links staff to resolve problems, provide up-to-date information, and maintain positive customer relations

Present to current and prospective clients to educate them on Home Health Links services and obtain referrals for business

Communicate/consult with the licensed professional (PT/OT/ST) on any referrals received and follow through to ensure accurate staff scheduling

Work to assure mutual goal setting and achievement standards with the agency projects concerned professional attitude, and appearance toward agency staff, referral sources, patients, and the general public

Participate in the agency’s performance/quality improvement program

Attain goals as outlined in the annual performance evaluation

Provide product knowledge, education, and in-services when necessary to healthcare professionals

Communicate the progress of monthly/quarterly initiatives to the management

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