Title Assistant
Posted on Sep 27, 2024 by Mortgage Connect
Santa Ana, CA
Other
Immediate Start
Annual Salary
Full-Time
Overview:
As the Title Assistant, you will be responsible for answering phone calls, answering email correspondence and reviewing loan modification, Deed In Lieu and possibly foreclosure customer requests. You will use various technologies to support assigned job scope and functions. This is a client and vendor facing position requiring professional communication and accurate documentation.
Responsibilities
Manage email inboxes, taking the appropriate action with each email including but not limited to documenting the order file, responding, or escalating as appropriate.
Learn how to perform title review on loan modification and Deed In Lieu title to better assist clients
Answer inbound and/or make outbound phone calls in a phone queue environment
Fully document customer interactions in system(s) of record, as required
Ability to read a title report and research title issues
Provide exemplary customer experience to clients
Queue management and follow up
Adhere to schedule requirements
Provide accurate review of Loss Mitigation Title Services products
Openly receive frequent coaching from Team Supervisor
Meet or exceed all required performance metrics
Must be able to work overtime as needed
Must be flexible in scheduling requirements
Adhere to company and department policies and procedures
Other duties as assigned
Qualifications
High School Diploma or equivalent education
Customer service experience in a fast paced environment preferred
Ability to read a title report preferred
Experience with loan modifications preferred
Beginning to intermediate computer skills with MS Office Suite
Excellent verbal and written communication skills
Must be flexible and able to work in a quickly changing environment
Ability to utilize many different computer systems
3-5 years of title knowledge/ Default experience is a plus
This Role offers is On-Site and offers a competitive hourly wage of $23-$25 USD.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
As the Title Assistant, you will be responsible for answering phone calls, answering email correspondence and reviewing loan modification, Deed In Lieu and possibly foreclosure customer requests. You will use various technologies to support assigned job scope and functions. This is a client and vendor facing position requiring professional communication and accurate documentation.
Responsibilities
Manage email inboxes, taking the appropriate action with each email including but not limited to documenting the order file, responding, or escalating as appropriate.
Learn how to perform title review on loan modification and Deed In Lieu title to better assist clients
Answer inbound and/or make outbound phone calls in a phone queue environment
Fully document customer interactions in system(s) of record, as required
Ability to read a title report and research title issues
Provide exemplary customer experience to clients
Queue management and follow up
Adhere to schedule requirements
Provide accurate review of Loss Mitigation Title Services products
Openly receive frequent coaching from Team Supervisor
Meet or exceed all required performance metrics
Must be able to work overtime as needed
Must be flexible in scheduling requirements
Adhere to company and department policies and procedures
Other duties as assigned
Qualifications
High School Diploma or equivalent education
Customer service experience in a fast paced environment preferred
Ability to read a title report preferred
Experience with loan modifications preferred
Beginning to intermediate computer skills with MS Office Suite
Excellent verbal and written communication skills
Must be flexible and able to work in a quickly changing environment
Ability to utilize many different computer systems
3-5 years of title knowledge/ Default experience is a plus
This Role offers is On-Site and offers a competitive hourly wage of $23-$25 USD.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Reference: 202590653
https://jobs.careeraddict.com/post/95629107
Title Assistant
Posted on Sep 27, 2024 by Mortgage Connect
Santa Ana, CA
Other
Immediate Start
Annual Salary
Full-Time
Overview:
As the Title Assistant, you will be responsible for answering phone calls, answering email correspondence and reviewing loan modification, Deed In Lieu and possibly foreclosure customer requests. You will use various technologies to support assigned job scope and functions. This is a client and vendor facing position requiring professional communication and accurate documentation.
Responsibilities
Manage email inboxes, taking the appropriate action with each email including but not limited to documenting the order file, responding, or escalating as appropriate.
Learn how to perform title review on loan modification and Deed In Lieu title to better assist clients
Answer inbound and/or make outbound phone calls in a phone queue environment
Fully document customer interactions in system(s) of record, as required
Ability to read a title report and research title issues
Provide exemplary customer experience to clients
Queue management and follow up
Adhere to schedule requirements
Provide accurate review of Loss Mitigation Title Services products
Openly receive frequent coaching from Team Supervisor
Meet or exceed all required performance metrics
Must be able to work overtime as needed
Must be flexible in scheduling requirements
Adhere to company and department policies and procedures
Other duties as assigned
Qualifications
High School Diploma or equivalent education
Customer service experience in a fast paced environment preferred
Ability to read a title report preferred
Experience with loan modifications preferred
Beginning to intermediate computer skills with MS Office Suite
Excellent verbal and written communication skills
Must be flexible and able to work in a quickly changing environment
Ability to utilize many different computer systems
3-5 years of title knowledge/ Default experience is a plus
This Role offers is On-Site and offers a competitive hourly wage of $23-$25 USD.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
As the Title Assistant, you will be responsible for answering phone calls, answering email correspondence and reviewing loan modification, Deed In Lieu and possibly foreclosure customer requests. You will use various technologies to support assigned job scope and functions. This is a client and vendor facing position requiring professional communication and accurate documentation.
Responsibilities
Manage email inboxes, taking the appropriate action with each email including but not limited to documenting the order file, responding, or escalating as appropriate.
Learn how to perform title review on loan modification and Deed In Lieu title to better assist clients
Answer inbound and/or make outbound phone calls in a phone queue environment
Fully document customer interactions in system(s) of record, as required
Ability to read a title report and research title issues
Provide exemplary customer experience to clients
Queue management and follow up
Adhere to schedule requirements
Provide accurate review of Loss Mitigation Title Services products
Openly receive frequent coaching from Team Supervisor
Meet or exceed all required performance metrics
Must be able to work overtime as needed
Must be flexible in scheduling requirements
Adhere to company and department policies and procedures
Other duties as assigned
Qualifications
High School Diploma or equivalent education
Customer service experience in a fast paced environment preferred
Ability to read a title report preferred
Experience with loan modifications preferred
Beginning to intermediate computer skills with MS Office Suite
Excellent verbal and written communication skills
Must be flexible and able to work in a quickly changing environment
Ability to utilize many different computer systems
3-5 years of title knowledge/ Default experience is a plus
This Role offers is On-Site and offers a competitive hourly wage of $23-$25 USD.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Reference: 202590653
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