Overview:

The Property Manager (“PM”) will have broad and in-depth general management responsibilities at their assigned apartment development(s). 

The PM will supervise a site team consisting of administrative, supportive services and maintenance personnel at levels consistent with property resources.  In some instances, the PM may be solely responsible for administrative tasks and may also perform supportive service tasks. 

The PM will ensure their assigned apartment development(s) meets all financial goals as identified in the annual budget.  The PM will relentlessly pursue full occupancy / collection of rent and optimize rental income following program requirements / market conditions thus being a responsible steward for the success of each property. 

The PM will also ensure that all compliance covenants and supportive service requirements are consistently met and that all maintenance tasks are managed professionally, while maintaining a safe work environment.  The PM will ensure the integrity of all financial and operations data /systems. 

The PM will provide excellent customer service to residents thus encouraging long-term retention. 

As site leader the PM will demonstrate professional leadership and will support the development and training of those supervised, and will diligently pursue their own professional development by fully utilizing the Pennrose Academy. 

The PM will report to a Regional Property Manager. 

Responsibilities:

Effectively manage rent increases, rent collections and the eviction process 

Consistently market the property to high standards, optimize curb appeal and successfully convert applicant traffic / waitlists to successful residency while meeting all Fair Housing requirements 

Understand all aspects of the affordable housing / market rate program features of the assigned property – optimize the financial and operational performance of the property within this construct 

Proactively manage housing partner subsidy programs /relationships 

Manage accounts receivable, accounts payable and cash to meet all obligations timely 

Monitor utility consumption and related expense – optimize the use of NWP system and responses 

Inspect the property daily – attend to maintenance needs and conditions being mindful of safety 

Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies – share best practices with colleagues 

Ensure team members are on-boarded effectively, trained, motivated and equipped to be successful stewards of the properties  

Work orders, preventive maintenance, apartment turns and the leasing of vacant apartment units-– all to be done within company policy timeframes 

Process re-certifications, build / manage credible waiting lists for each unit type – anticipate issues impacting occupancy and financial performance – meet deadlines – work proactively  

Own all aspects related to your apartment development 

Teach staff about customer service, professionalism, safe work practices, effective property inspections, vendor management and the optimum use of technology / Mobile Maintenance/Yardi and Fair Housing and Risk Management initiatives 

Ensure property is prepared to excel at all property inspections, including agency and REAC without the need for surges in staff and spending, i.e. have property inspection ready at all times 

Complete those insurance administration tasks necessary to successfully conclude insurance claims 

Serve as a role model, mentor, coach and trusted resource to field staff and residents 

Ensure that Supportive Services program is successful and meets obligations 

Support the Pennrose Academy efforts to heighten the technical expertise of staff 

Qualifications:

Performance Metrics 

Property will successfully meet all aspects of the annual operating budget 

Employee retention will increase and staff competency will be improved 

Property inspection results will be consistently excellent 

Unit turnover and unit occupancy times will steadily improve as will tenant residency 

Insurance claim work will be administered timely and professionally 

Work order and preventative maintenance completions will meet PMC standards consistently 

Property will not experience insurance claims due to neglect on the part of staff 

Resident satisfaction surveys will yield consistently positive results 

Required Education and Experience: 

High School Diploma / College degree a plus 

Four years of increasing property management responsibilities 

Knowledge of both affordable and market rate housing 

Industry training credentials which authenticate understanding of rental housing programs 

Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties) 

Working Conditions: 

Ability to work periodic flexible hours is required.  Ability to travel by plane and automobile is required.  

Ability to work at property locations within or near transitional neighborhoods 

Ability to climb stairs, take elevators, bend, squat and reach overhead.