Manager, Client Services
Posted on Sep 27, 2024 by Sirius XM
Oakland, CA
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Responsibilities:
Who We Are:
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.
SiriusXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.
How you’ll make an impact:
The Client Services Manager will manage a team of client services professionals responsible for seamless campaign execution and high-level client service for advertisers and agencies. The right individual will be a key contributor in the Client Services team and responsible for managing individual contributors, helping ensure accuracy in the execution and maintenance of campaigns, providing guidance on strategic projects, and making decisions. Strong performance management skills and partnership with sales to drive revenue goals is required. This individual will be asked to direct and participate in strategic projects that impact and influence the Pandora and larger SXM services roadmap.
What you’ll do:
Facilitates information flow up, down and cross-stream; Makes sure the right people get the right information at the right time
Expertly team with direct reports to provide best in class account management across direct, programmatic, performance and broadcast business lines
Reviews creative assets and provides guidance to clients on requirements to meet Pandora standards
Interprets Pandora Advertising Guidelines and makes exception/approval decisions
Manages internal approvals and contract reviews
Provides overflow support for team
Identifies inefficiencies and provides well-considered solutions with analytical rigor
Participates in strategic projects that impact and influence the Pandora services roadmap
Effectively delegates appropriate projects throughout organization
Interacts with Finance department in regards to billing requests/issues
Acts as a business partner with sales leadership to drive revenue goals
Cultivates positive business relationships with clients and sales, sales development, sales research, graphic design and technical teams
Provides leadership and manages team members while fostering career development conversations
Assists with internal strategic initiatives such as vetting out new processes and systems
Influences decisions within Client Services and across the broader organization
Represents client services in cross functional business initiatives
Removes barriers for team members by working cross functionally to solve complex issues on custom campaign elements
What you’ll need:
4+ years’ experience in digital/radio advertising operations
Previous functional account manager experience
Knowledge of the interactive advertising marketplace
Prior experience with Performance Campaign Management, Programmatic Campaign Management, and Radio broadcast Campaign Management
Experience hiring, managing, and training a team preferred
Exceptional written/verbal communication skills; polished and professional demeanor
Self-motivated, driven, organized, detail oriented, able to multitask, prioritize and excel in a fast-paced, entrepreneurial environment
Strong work ethic; desire to work in an entrepreneurial environment with solutions-oriented approach
Exercises independent judgment, methods and techniques and evaluation criteria for obtaining results
Absorbs stress, deals with ambiguity and calmly leads under pressure
Has maturity in judgment to channel ideas given broader context and application
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
Must have legal right to work in the U.S.
At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $85,000 to $124,900 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Who We Are:
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.
SiriusXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.
How you’ll make an impact:
The Client Services Manager will manage a team of client services professionals responsible for seamless campaign execution and high-level client service for advertisers and agencies. The right individual will be a key contributor in the Client Services team and responsible for managing individual contributors, helping ensure accuracy in the execution and maintenance of campaigns, providing guidance on strategic projects, and making decisions. Strong performance management skills and partnership with sales to drive revenue goals is required. This individual will be asked to direct and participate in strategic projects that impact and influence the Pandora and larger SXM services roadmap.
What you’ll do:
Facilitates information flow up, down and cross-stream; Makes sure the right people get the right information at the right time
Expertly team with direct reports to provide best in class account management across direct, programmatic, performance and broadcast business lines
Reviews creative assets and provides guidance to clients on requirements to meet Pandora standards
Interprets Pandora Advertising Guidelines and makes exception/approval decisions
Manages internal approvals and contract reviews
Provides overflow support for team
Identifies inefficiencies and provides well-considered solutions with analytical rigor
Participates in strategic projects that impact and influence the Pandora services roadmap
Effectively delegates appropriate projects throughout organization
Interacts with Finance department in regards to billing requests/issues
Acts as a business partner with sales leadership to drive revenue goals
Cultivates positive business relationships with clients and sales, sales development, sales research, graphic design and technical teams
Provides leadership and manages team members while fostering career development conversations
Assists with internal strategic initiatives such as vetting out new processes and systems
Influences decisions within Client Services and across the broader organization
Represents client services in cross functional business initiatives
Removes barriers for team members by working cross functionally to solve complex issues on custom campaign elements
What you’ll need:
4+ years’ experience in digital/radio advertising operations
Previous functional account manager experience
Knowledge of the interactive advertising marketplace
Prior experience with Performance Campaign Management, Programmatic Campaign Management, and Radio broadcast Campaign Management
Experience hiring, managing, and training a team preferred
Exceptional written/verbal communication skills; polished and professional demeanor
Self-motivated, driven, organized, detail oriented, able to multitask, prioritize and excel in a fast-paced, entrepreneurial environment
Strong work ethic; desire to work in an entrepreneurial environment with solutions-oriented approach
Exercises independent judgment, methods and techniques and evaluation criteria for obtaining results
Absorbs stress, deals with ambiguity and calmly leads under pressure
Has maturity in judgment to channel ideas given broader context and application
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
Must have legal right to work in the U.S.
At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $85,000 to $124,900 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Reference: 202591505
https://jobs.careeraddict.com/post/95628255
Manager, Client Services
Posted on Sep 27, 2024 by Sirius XM
Oakland, CA
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Responsibilities:
Who We Are:
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.
SiriusXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.
How you’ll make an impact:
The Client Services Manager will manage a team of client services professionals responsible for seamless campaign execution and high-level client service for advertisers and agencies. The right individual will be a key contributor in the Client Services team and responsible for managing individual contributors, helping ensure accuracy in the execution and maintenance of campaigns, providing guidance on strategic projects, and making decisions. Strong performance management skills and partnership with sales to drive revenue goals is required. This individual will be asked to direct and participate in strategic projects that impact and influence the Pandora and larger SXM services roadmap.
What you’ll do:
Facilitates information flow up, down and cross-stream; Makes sure the right people get the right information at the right time
Expertly team with direct reports to provide best in class account management across direct, programmatic, performance and broadcast business lines
Reviews creative assets and provides guidance to clients on requirements to meet Pandora standards
Interprets Pandora Advertising Guidelines and makes exception/approval decisions
Manages internal approvals and contract reviews
Provides overflow support for team
Identifies inefficiencies and provides well-considered solutions with analytical rigor
Participates in strategic projects that impact and influence the Pandora services roadmap
Effectively delegates appropriate projects throughout organization
Interacts with Finance department in regards to billing requests/issues
Acts as a business partner with sales leadership to drive revenue goals
Cultivates positive business relationships with clients and sales, sales development, sales research, graphic design and technical teams
Provides leadership and manages team members while fostering career development conversations
Assists with internal strategic initiatives such as vetting out new processes and systems
Influences decisions within Client Services and across the broader organization
Represents client services in cross functional business initiatives
Removes barriers for team members by working cross functionally to solve complex issues on custom campaign elements
What you’ll need:
4+ years’ experience in digital/radio advertising operations
Previous functional account manager experience
Knowledge of the interactive advertising marketplace
Prior experience with Performance Campaign Management, Programmatic Campaign Management, and Radio broadcast Campaign Management
Experience hiring, managing, and training a team preferred
Exceptional written/verbal communication skills; polished and professional demeanor
Self-motivated, driven, organized, detail oriented, able to multitask, prioritize and excel in a fast-paced, entrepreneurial environment
Strong work ethic; desire to work in an entrepreneurial environment with solutions-oriented approach
Exercises independent judgment, methods and techniques and evaluation criteria for obtaining results
Absorbs stress, deals with ambiguity and calmly leads under pressure
Has maturity in judgment to channel ideas given broader context and application
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
Must have legal right to work in the U.S.
At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $85,000 to $124,900 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Who We Are:
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.
SiriusXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.
How you’ll make an impact:
The Client Services Manager will manage a team of client services professionals responsible for seamless campaign execution and high-level client service for advertisers and agencies. The right individual will be a key contributor in the Client Services team and responsible for managing individual contributors, helping ensure accuracy in the execution and maintenance of campaigns, providing guidance on strategic projects, and making decisions. Strong performance management skills and partnership with sales to drive revenue goals is required. This individual will be asked to direct and participate in strategic projects that impact and influence the Pandora and larger SXM services roadmap.
What you’ll do:
Facilitates information flow up, down and cross-stream; Makes sure the right people get the right information at the right time
Expertly team with direct reports to provide best in class account management across direct, programmatic, performance and broadcast business lines
Reviews creative assets and provides guidance to clients on requirements to meet Pandora standards
Interprets Pandora Advertising Guidelines and makes exception/approval decisions
Manages internal approvals and contract reviews
Provides overflow support for team
Identifies inefficiencies and provides well-considered solutions with analytical rigor
Participates in strategic projects that impact and influence the Pandora services roadmap
Effectively delegates appropriate projects throughout organization
Interacts with Finance department in regards to billing requests/issues
Acts as a business partner with sales leadership to drive revenue goals
Cultivates positive business relationships with clients and sales, sales development, sales research, graphic design and technical teams
Provides leadership and manages team members while fostering career development conversations
Assists with internal strategic initiatives such as vetting out new processes and systems
Influences decisions within Client Services and across the broader organization
Represents client services in cross functional business initiatives
Removes barriers for team members by working cross functionally to solve complex issues on custom campaign elements
What you’ll need:
4+ years’ experience in digital/radio advertising operations
Previous functional account manager experience
Knowledge of the interactive advertising marketplace
Prior experience with Performance Campaign Management, Programmatic Campaign Management, and Radio broadcast Campaign Management
Experience hiring, managing, and training a team preferred
Exceptional written/verbal communication skills; polished and professional demeanor
Self-motivated, driven, organized, detail oriented, able to multitask, prioritize and excel in a fast-paced, entrepreneurial environment
Strong work ethic; desire to work in an entrepreneurial environment with solutions-oriented approach
Exercises independent judgment, methods and techniques and evaluation criteria for obtaining results
Absorbs stress, deals with ambiguity and calmly leads under pressure
Has maturity in judgment to channel ideas given broader context and application
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
Must have legal right to work in the U.S.
At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $85,000 to $124,900 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Reference: 202591505
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