Client Services Associate - Columbus, OH

Posted on Sep 27, 2024 by Solairus Aviation
Columbus, OH
Hospitality
Immediate Start
Annual Salary
Full-Time
Overview:

This position is responsible for supporting the Client Services department with various administrative projects and process management.

Essential Responsibilities/Duties:

Setup and manage scheduled meeting events and conference calls

Facilitating internal processes, both within the team and cross-functionally, including salary and bonus requests

Creating Team Sheets for new accounts or accounts in transition, in coordination with Marketing

Handle or assist with project requests from both the Client Services Team and Executive Management Team

Human Resources:

Work closely with our Human Resources team to complete and streamline tasks

Facilitate and complete all crew member Personnel Action Forms in Paycom

Gather salary data points to complete reports for Executive Team and or Client Services Team

Submit all end of year bonuses and salary increases for our Client Accounts

Lead all per diem crew member onboarding

Proposals:

Support the Executive Management team in developing proposals, researching hangar costs and availability

Gather hangar and fuel quotes as requested (usually CROs and CSDs)

Must be able to create and maintain relationships with FBOs and hangar owners

Bargain fuel cost – tenant vs. contract

Request and obtain draft hangar leases and agreement, request changes as necessary

Systems administration and oversight, including Salesforce and SharePoint:

Salesforce- Maintaining account information to include:

Addition of new employees/crew members and removal of terminated employees/crew

Update for internal transitions

Logging appropriate account communication to include communication with CRO, client, and CSD for historic reference

Log all account related tasks

Qualifications:

Highly detail oriented; ability to meet deadlines and possess effective problem-solving skills

Must be flexible and can adapt to changes in a growing company

Excellent communication and interpersonal skills

Ability to operate independently with minimal supervision

Aviation experience preferred but not required

Experience in Salesforce, Paycom and SharePoint preferred, but not required

Must have strong work ethics, be reliable, and have a professional and positive attitude

Additional Information:

Solairus Aviation embraces diversity and equal opportunity.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better our work will be.

 Salary - $55,000 - $65,000

To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

Reference: 202593053

https://jobs.careeraddict.com/post/95626707

Client Services Associate - Columbus, OH

Posted on Sep 27, 2024 by Solairus Aviation

Columbus, OH
Hospitality
Immediate Start
Annual Salary
Full-Time
Overview:

This position is responsible for supporting the Client Services department with various administrative projects and process management.

Essential Responsibilities/Duties:

Setup and manage scheduled meeting events and conference calls

Facilitating internal processes, both within the team and cross-functionally, including salary and bonus requests

Creating Team Sheets for new accounts or accounts in transition, in coordination with Marketing

Handle or assist with project requests from both the Client Services Team and Executive Management Team

Human Resources:

Work closely with our Human Resources team to complete and streamline tasks

Facilitate and complete all crew member Personnel Action Forms in Paycom

Gather salary data points to complete reports for Executive Team and or Client Services Team

Submit all end of year bonuses and salary increases for our Client Accounts

Lead all per diem crew member onboarding

Proposals:

Support the Executive Management team in developing proposals, researching hangar costs and availability

Gather hangar and fuel quotes as requested (usually CROs and CSDs)

Must be able to create and maintain relationships with FBOs and hangar owners

Bargain fuel cost – tenant vs. contract

Request and obtain draft hangar leases and agreement, request changes as necessary

Systems administration and oversight, including Salesforce and SharePoint:

Salesforce- Maintaining account information to include:

Addition of new employees/crew members and removal of terminated employees/crew

Update for internal transitions

Logging appropriate account communication to include communication with CRO, client, and CSD for historic reference

Log all account related tasks

Qualifications:

Highly detail oriented; ability to meet deadlines and possess effective problem-solving skills

Must be flexible and can adapt to changes in a growing company

Excellent communication and interpersonal skills

Ability to operate independently with minimal supervision

Aviation experience preferred but not required

Experience in Salesforce, Paycom and SharePoint preferred, but not required

Must have strong work ethics, be reliable, and have a professional and positive attitude

Additional Information:

Solairus Aviation embraces diversity and equal opportunity.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better our work will be.

 Salary - $55,000 - $65,000

To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

Reference: 202593053

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