Job Description

Embark on a journey of refined hospitality as a Reservations Agent at [property], where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.

Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.

Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.

Maintaining complete knowledge of the resorts and other information including the following:All resort facilities/services offered and hours of operation

All accommodations, layout, décor, attributes and locations

All studio rates, special packages and promotions

All spa treatments and offerings, their benefits and costs

Daily stats, including availability

Entertainment/special events scheduled on property and in the area

Directions to the resort from airports and other major landmarks

General info, descriptions and directions for local services, restaurants, wineries and points of interests.

Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.

Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.

Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.