Job Description

About the Role

You are responsible for the cash office & sales floor administration of your store. You provide training & support to the store team to ensure they are knowledgeable and competent in all store stock, cash, banking and admin procedures. Supporting the in-store sales by encouraging efficiency through best practice and being responsible for all technical equipment. Together with the in-store management team, you support on the sales floor to ensure the best customer & colleague experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

Responsible for opening & closing procedures of all cash desks, in preparation for each day

Examine all cash differences and follow up with in-store staff, management, and loss prevention

Responsible for account reconciliation - daily verification / correction of all monetary accounts

Handle & ensure all money handling routines, such as money transport and ordering change money

Complete EOD (end of day) report

Responsible for all security/related routines in line with H&M guidelines

Administration

Responsible for the review, carry out and the correction of the hour/ payroll calculations of the employees in the store

Verify reduction and garment transfer routines to correct booking

Verify and complete damages

Order and ensure office and cash point supplies

Ensure Cash Office space is well organized, tidy and set up to best practices to ensure efficiency & good ways of working

Ensure the store's compliance with all cash office routines for store audit

Support employees concerning technical problems and follow up with IT/Business Tech

Ensure correct key handling and documentation of it in line with the H&M guidelines & routines

Work with Staff Planner in line with the H&M guidelines and routines

Team & Development

Responsible for training & follow up with colleagues in-store on check out & cash point procedures & store routines linked to the areas of responsibilities

Communicate all relevant changes of cash office, store routines & policies to store team

Handle all internal and security-related information, confidentially and in line with the H&M guidelines and routines

Responsible for onboarding, upskilling & developing your team

Retain and share your knowledge and skills with your team

Ensure all procedures, routines, and legal requirements in relation to the Cash Office are followed

Participate in relevant available onboarding & introduction processes, trainings and courses relevant for your role & future development

Retail Operations

Supporting the store leadership team and store colleagues on the sales floor, to deliver the best OMNI customer experience, when necessary or required

Follow up and ensure a clean and tidy sales floor and back of house including stockroom areas, check out areas, fitting rooms and garment recycling areas

Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided

Representing yourself and the H&M brand positively during customer interactions.

Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.

Ensure all admin routines for both people and operations are handled in a correct way

Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)

Support with opening and closing of the store