Job Description

Provide Tier 2 and 3 support to end users 

Advises and assists users in problem-solving activities using information center tools to resolve problems. 

Develop and document user business requirements for client’s E2 products and services and ensure that the requirements were properly implemented Ensure that business requirements and needs are properly delivered to client’s customers. 

Assist in organizing, preparing, and conducting user personnel training and educational programs for E2.  

Provide analysis and recommendations to client’s management for re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. 

Recommend process changes to client’s management for integrating new processes with existing ones and communicating these changes to impacted Business Systems teams. 

Under general direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems. 

Update and maintain developed User Procedures 

Apply thorough functional knowledge and understanding of E2 Solutions products and services in order to help resolve incidents and end user service requests.