Job Description

We have an exciting opportunity available for a Senior Internal Auditor.  This position conducts audits to verify fees paid by franchisees to American Dairy Queen (ADQ) are accurate and in accordance with the terms of its agreements. Ensure franchisee compliance of other corporate policies such as trademark usage, consistency of product composition, preparation, presentation, and distribution to consumers. Provide cross-functional support to key projects utilizing knowledge of the business and finance and accounting skillset.

Key Accountabilities:

Responsible for executing all assigned franchise audits. Compile and analyze data.  Work with internal and external clients to ensure the collection of accurate and complete data and the timely and efficient completion of the audit.

Conduct audits to ensure accuracy of fees paid by franchisees. Analyze franchisee data to determine compliance with contractual provisions.  Understand Dairy Queen brand recipes and develop methods to reconstruct hypothetical sales based on volume of products purchased by franchisees.

Conduct one-on-one meetings with franchisees to deliver audit results and discuss recommendations to improve contractual compliance and business results.

Manage, review, perform and approve testing procedures and apply functional expertise towards identified processes within the Dairy Queen business to ensure accounting and operational practices are performed with accuracy and integrity.  Effectively communicate recommendations for improvement.

Assess, negotiate, and collect additional royalties and advertising fees due to ADQ Companies.  Defuse difficult conversations effectively by gaining the franchisees trust with your vast knowledge of audit and the Dairy Queen brand.

Review franchisee contracts and effectively interpret the language to the franchisee or their appointed representative in accordance with ADQ Companies policies and procedures.  

Protect the Dairy Queen brand and its image by upholding trademarks and verifying proper use of approved products, recipes, and product prep procedures.

Utilize experience and knowledge of the system to serve as an expert to franchisees and in-house business partners as it relates to restaurant performance, key indicators of sales trends, analysis of franchisee financial records, development of tools used by franchisees and the use of internal systems such as the DQ HUB. Develop financial and operational goals for franchisees and ADQ Business Consultants to improve bottom line profitability.

Make recommendations for improvements, including the design and testing of new procedures relating to the department’s information processing, audit procedures, and new methods to achieve the department’s objectives.  Implement changes when appropriate.

Document and maintain all departmental procedures to be utilized as a reference manual for all auditors. 

Promote continuous improvement that values learning and a commitment to quality.

Promote DQ Core values that shape our culture and make positive difference with our teams, the DQ system and in our communities.

Perform other related duties and special project as assigned