Job Description

The Account Supervisor is responsible for the management of specified client relationships (retainer or project based) including account service, project management, and financial accountability for profit contribution. The Account Supervisor also leads the account team on all matters of execution.

Position Responsibilities:

Flawless execution of clients’ programs and plan tactics and follow-through

Coordinate with production and creative groups on program development

Contribute to Strategic Planning and Concept Development

Proactive thought-leadership across all aspects of the business

Keep senior management accurately informed and current on all aspects of work activity

Oversee post-program Evaluation. Quarterly readout on various in-market campaigns. In working with Analytics, evaluate performance, make recommendations towards in-market changes or future testing to expand on learnings

Team/Staffing account management; Provide leadership, mentorship and management for direct reports, where applicable. Consult with junior team members on strategies, test designs, client mgmt, internal process and procedures

Manage financial tracking and reporting by assisting account team with monthly job reconciliations and track all costs and time. Monitor and manage the agencies profitability while keeping within the client’s budget

Weekly client status calls – participate in covering action items, outstanding topics including creative, branding, testing, results, segmentation, objectives, future planning sessions, etc. 

Work with senior team members on development and management of a profitable business/account plan

Competitive review – continually evaluate market conditions and provide client with agency POV on how to address

Serve as the strategic and operational lead in the development and execution of two pillar programs

At times, lead the development of new concept ideas that enhance Epsilon’s ongoing business efforts with the client and demonstrate the ability to sell in these concepts to the client

• Creatively and proactively provide solutions to client business issues and challenges

• Instill a disciplined approach in flawless execution regarding 100% of details at all times.

• Act as agency ambassador internally and externally

• Provide leadership with respect to the Epsilon culture

(and such other duties and responsibilities that may be assigned from time to time)

Requirements:

Direct mail marketing or similar experience required

Automotive Marketing experience preferred

Digital Marketing experience a plus

Experience creating, overseeing, and analyzing successful program strategies required

College Degree preferred

Minimum of 5-7 years client service with a direct marketing services agency is preferred.

Ability to work autonomously and in a fast-paced environment

The ability to interface and communicate with the client

The ability to meet or exceed client expectations in the area of account management

Should have high standards, a strong work ethic and be able to function autonomously, while retaining team membership and spirit.

PC proficient, including familiarity with the Microsoft Office Suite but especially skilled in Excel and PowerPoint

Excellent written, verbal and interpersonal communication skills

Impeccable attention to detail, follow-through and ability to multi-task efficiently and accurately

Ability to solve practical problems, applying analytical reasoning

Ability to work well under pressure

Ability to work additional hours when needed