Job Description

The position of Bilingual Case Manager requires a positive, motivated, compassionate, organized, and detail-oriented individual who is able to work well with a population with pervasive mental health issues. This a very fast-paced and detailed position that ensures that clients are eligible for services with our agency .

Responsibilities:

Facilitate a high-volume mental health intake process by managing referrals, enforcing no-show policies, and scheduling intake appointments to ensure the efficient onboarding of new clients. 

Verify Medicaid eligibility to ensure that potential clients have proper medical coverage and meet NYPCC criteria for admission. 

Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process. 

Play a pivotal role in client and therapist matching following intake completion, including reassignment of caseloads during therapist transitions, leaves, or departures, ensuring seamless continuity of care within a dynamic and fast-paced organizational environment.  

Perform other duties as assigned by supervisor.