Client Success Manager
Posted on Sep 27, 2024 by The Lean Way Consulting
Kennesaw, GA
Admin & Secretarial
Immediate Start
Annual Salary
Part-Time
Job Description
Part-time or Full-time
As a Client Success Manager at My Business Care Team you will provide ongoing support to our clients and network with them.You should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates.
Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Create process maps and process documents
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Establish clear retention goals and process milestones for the client and employees to work toward
Assist client as needed with setting up and navigating programs or any related tools
Review client complaints and concerns and seek to improve all aspects of the client experience with the company
Optimize existing processes within the company and actively enhance all Client Success initiatives
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Work with sales and marketing teams to boost customer referrals and develop case studies
Metrics that are tracked (subject to change based on business needs)
Increase client usage of our products through education, awareness, referrals.
Net promoter score for each client
Client retention
Part-time or Full-time
As a Client Success Manager at My Business Care Team you will provide ongoing support to our clients and network with them.You should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates.
Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Create process maps and process documents
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Establish clear retention goals and process milestones for the client and employees to work toward
Assist client as needed with setting up and navigating programs or any related tools
Review client complaints and concerns and seek to improve all aspects of the client experience with the company
Optimize existing processes within the company and actively enhance all Client Success initiatives
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Work with sales and marketing teams to boost customer referrals and develop case studies
Metrics that are tracked (subject to change based on business needs)
Increase client usage of our products through education, awareness, referrals.
Net promoter score for each client
Client retention
Reference: 202578717
https://jobs.careeraddict.com/post/95608941
Client Success Manager
Posted on Sep 27, 2024 by The Lean Way Consulting
Kennesaw, GA
Admin & Secretarial
Immediate Start
Annual Salary
Part-Time
Job Description
Part-time or Full-time
As a Client Success Manager at My Business Care Team you will provide ongoing support to our clients and network with them.You should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates.
Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Create process maps and process documents
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Establish clear retention goals and process milestones for the client and employees to work toward
Assist client as needed with setting up and navigating programs or any related tools
Review client complaints and concerns and seek to improve all aspects of the client experience with the company
Optimize existing processes within the company and actively enhance all Client Success initiatives
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Work with sales and marketing teams to boost customer referrals and develop case studies
Metrics that are tracked (subject to change based on business needs)
Increase client usage of our products through education, awareness, referrals.
Net promoter score for each client
Client retention
Part-time or Full-time
As a Client Success Manager at My Business Care Team you will provide ongoing support to our clients and network with them.You should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates.
Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Create process maps and process documents
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Establish clear retention goals and process milestones for the client and employees to work toward
Assist client as needed with setting up and navigating programs or any related tools
Review client complaints and concerns and seek to improve all aspects of the client experience with the company
Optimize existing processes within the company and actively enhance all Client Success initiatives
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Work with sales and marketing teams to boost customer referrals and develop case studies
Metrics that are tracked (subject to change based on business needs)
Increase client usage of our products through education, awareness, referrals.
Net promoter score for each client
Client retention
Reference: 202578717
Share this job:
Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog