Overview:

The Consumer Servicing Specialist is responsible for the management of titles to include lien recordation and release for all auto loans to include both the direct and indirect loan portfolios. Additionally, this role is responsible for the management of all insurance policies on the same auto loan portfolio.

Responsibilities:

Maintain all incoming title exceptions received from the third party vendor DealerTrack for all newly funded auto loans

Maintain all incoming insurance exceptions received from the third party vendor Allied for all newly funded auto loans

Process auto loan payoffs

Handle member requests pertaining to auto titles and insurance

Research and resolve account discrepancies

Maintain all incoming internal and external member requests

Research and resolve problems or discrepancies

Provide quality member/customer service promptly through various communication methods

Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Perform other duties as assigned

Qualifications:

High school diploma or equivalent

Minimum 1 year of consumer loan experience to include auto loans at a financial institution

Experience working in a financial institution in a branch, call center or retail environment may be substituted for consumer loan experience

Knowledge of credit union operations, policies and procedures, and credit union account structure is preferred

Understanding of the Department of Motor Vehicles (DMV) titling process is preferred

Must have the ability to use discretion in your work

Ability to work independently with minimal direct management supervision

Demonstrated strong attention to detail and initiative and resourcefulness as a self-starter

Advanced knowledge of MS Office is required

Effective oral and written communication skills

Ability to collaborate and be an effective member of a team

Ability to maintain confidentiality

Excellent customer service skills

Ability to interact effectively with all levels of the organization and/or with members

Ability to work M-F, 8:00 am – 4:30 pm

EEO Notice:

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at (phone number removed) or (url removed).