Operations Services Supervisor (Teller Manager)
Posted on Sep 26, 2024 by First Citizens Bank
Tampa, FL
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Overview:
Are you a people person? Be a First Citizens person! Join our Tampa branch team and make a difference.
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This will include processing teller transactions, facilitating customer awareness of bank capabilities, and identifying/referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.
A successful candidate will demonstrate:
Management Skills: Capable of managing and developing members on a team to ensure operational soundness; Capable of building rapport with different personalities to drive positive results
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions; Comfortable and confident with proactively engaging in conversation with different audiences
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships; Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
Agility: Able to process information and move quickly through problem resolution
Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications:
Required Education: HS Diploma or GED
Required Experience:
5+ years of experience in retail banking branch operations
1+ years of experience in managing a team of 1-5 associates
Preferred Skills and Experiences:Working knowledge of Microsoft Office Suite
Strong written and verbal communication skills
Sales support (cold-calling, marketing, scheduling, etc.)
Are you a people person? Be a First Citizens person! Join our Tampa branch team and make a difference.
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This will include processing teller transactions, facilitating customer awareness of bank capabilities, and identifying/referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.
A successful candidate will demonstrate:
Management Skills: Capable of managing and developing members on a team to ensure operational soundness; Capable of building rapport with different personalities to drive positive results
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions; Comfortable and confident with proactively engaging in conversation with different audiences
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships; Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
Agility: Able to process information and move quickly through problem resolution
Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications:
Required Education: HS Diploma or GED
Required Experience:
5+ years of experience in retail banking branch operations
1+ years of experience in managing a team of 1-5 associates
Preferred Skills and Experiences:Working knowledge of Microsoft Office Suite
Strong written and verbal communication skills
Sales support (cold-calling, marketing, scheduling, etc.)
Reference: 202540258
https://jobs.careeraddict.com/post/95605386
Operations Services Supervisor (Teller Manager)
Posted on Sep 26, 2024 by First Citizens Bank
Tampa, FL
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Overview:
Are you a people person? Be a First Citizens person! Join our Tampa branch team and make a difference.
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This will include processing teller transactions, facilitating customer awareness of bank capabilities, and identifying/referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.
A successful candidate will demonstrate:
Management Skills: Capable of managing and developing members on a team to ensure operational soundness; Capable of building rapport with different personalities to drive positive results
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions; Comfortable and confident with proactively engaging in conversation with different audiences
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships; Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
Agility: Able to process information and move quickly through problem resolution
Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications:
Required Education: HS Diploma or GED
Required Experience:
5+ years of experience in retail banking branch operations
1+ years of experience in managing a team of 1-5 associates
Preferred Skills and Experiences:Working knowledge of Microsoft Office Suite
Strong written and verbal communication skills
Sales support (cold-calling, marketing, scheduling, etc.)
Are you a people person? Be a First Citizens person! Join our Tampa branch team and make a difference.
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This will include processing teller transactions, facilitating customer awareness of bank capabilities, and identifying/referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.
A successful candidate will demonstrate:
Management Skills: Capable of managing and developing members on a team to ensure operational soundness; Capable of building rapport with different personalities to drive positive results
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions; Comfortable and confident with proactively engaging in conversation with different audiences
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships; Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
Agility: Able to process information and move quickly through problem resolution
Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications:
Required Education: HS Diploma or GED
Required Experience:
5+ years of experience in retail banking branch operations
1+ years of experience in managing a team of 1-5 associates
Preferred Skills and Experiences:Working knowledge of Microsoft Office Suite
Strong written and verbal communication skills
Sales support (cold-calling, marketing, scheduling, etc.)
Reference: 202540258
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