Overview:

Lucina Analytics, a partner of Unified Women's Healthcare, is a data-driven, enterprise SaaS company that delivers the leading women’s maternity analytics platform to innovative health plans, providers, and public entities.                                                     

We are on a mission to change the way healthcare is delivered and experienced in the provider office setting. Every woman deserves to be treated with dignity and respect in a caring environment with a commitment to their health and well-being.

That is why we are looking for individuals that share this same commitment to create a new kind of healthcare delivery for women of all ages.

We want to help women navigate the healthcare system in a better and less confusing way. The Patient Care Coordinator is key to achieving this goal. This role will be responsible for screening care gaps, assisting with connections and referrals and providing ongoing support to women as they move through their health journey.

The ideal candidate is caring, compassionate, solution-oriented and committed to providing an outstanding experience for these women. The candidate must be ready to innovate and be adaptable to a continuously evolving program that will meet the needs of both our providers and patients.

Responsibilities:

Screen patients with developed tools that will assist in identifying gaps in care and/or health care resources

Facilitating referrals, follow up appts, transportation, connection to community resources based on identified gaps and needs

Ongoing follow up with patients to ensure connection to health care referrals, community/health plan resources/benefits and education *includes documentation in appropriate platform

Facilitating escalation and provider communication of critical patient needs as determined by care coordinator protocols/pathways

Qualifications:

Bi-lingual in English and Spanish- PREFERRED

Bachelor’s degree in health, human, or social work services with one or more years of qualifying experience with care coordination of individuals with chronic health conditions, women’s health conditions, including care coordination of behavioral health conditions and community support needs. Will also consider individuals with a high school degree or equivalent and three years of qualifying experience with care coordination of individuals with chronic health conditions, women’s health conditions, including care coordination of behavioral health conditions and community support needs.

Ability to work effectively in a collaborative environment to create a “best practice” care navigation model.

Providing feedback to help improve the operational processes, tools, and documentation.

Highly proficient written and interpersonal skills when communicating with providers and patients.

Ability to prioritize and manage several assigned tasks effectively

Expertise in computer skills, including Office or Google Suite software … EMR experience preferred.

Reliable transportation, may have to drive between care centers