Job Overview:

A Call Center Operator supports customers by interacting with them over the phone in order to ensure smooth transactions. You will answer customer questions and direct them to the appropriate department or manager when necessary, and you’ll use discernment when dealing with customer complaints.

Highlights of your role:

Answer, identify and redirect calls from the support services call center.

Provide clerical support to department supervisors.

Maintain phone logs and call center data base.

Review and forward website contacts from customers

Miscellaneous duties to ensure that a premier Marvin experience is attained with every customer contact.

Warranty registration

Provide backup support in other functional areas.

Schedule: Monday - Friday

Salary Range:

$16 - $18 per hour, pay based on experience

You're a good fit if you have (or if you can):

Strong interpersonal skills: ability to analyze customer needs and respond quickly.

Ability to work under pressure.

Also want to make sure you have:

Excellent verbal and written communication skills

Ability to multi-task in an office setting

Ability to clearly communicate with customers in a cheerful and optimistic manner.

Clerical and computer skills

We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

$300 annual wellbeing account to spend on whatever makes you happy + healthy

Better Living Day! (a paid day off to go have some fun)

$$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success

Giving at Marvin - join coordinated volunteer opportunities

Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

Marvin is an Equal Opportunity Employer:

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.