Overview:

Montelucia Resort and Spa

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

Job Description:

To work closely with the Director of Rooms to oversee the Front Office staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

Responsibilities:

Lead morning standups with Resort Leadership team

Report directly to the Director of Rooms

Oversee Front Office Manager, Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Loyalty Ambassador, Concierge, Bell, Valet, and Ideal Service Phone Operators

Must work closely with leaders from all departments and communicate daily with Housekeeping, Finance and Sales teams especially. 

Ensure daily tasks are assigned and completed. Assisting the team with tasks when necessary due to call offs or high business levels:

Ensure registration cards are completed.

Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.

Checking Guests In and Out of the resort

Providing lobby support during peak hours

Assisting Valet and Bell with heavy arrivals or departures

Assist Concierge team with reservations

Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc. 

Support team by:

Creating schedule

Completing payroll timely

Providing ongoing training to current associates

Create training plans and schedules for newly hired associates

Hold daily stand-up meetings 

Hold monthly Omni Service Tradition meetings

Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobs 

Handle guest complaints maintaining a satisfactory impression with the guest 

Attend all relevant Resort meetings including Pre-Cons and Guest Recovery meetings. 

Qualifications:

At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.

Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.

Must have excellent organizational, supervisory, customer service skills.

Must be able to work well under stressful situations and handle challenges in a professional manner.

Must have a 4 diamond presentation.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:  and the following link is the 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

End of Job Description:

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