Customer Support Advisor
Thatcham/Hybrid
£15 per hour
Full Time Contract
Novax Recruitment is actively seeking a Customer Support Advisor based in Thatcham on a hybrid basis. This is an ongoing contract working full time hours.
The job:
* Provide transactional administration support to resolve customer queries through the Customer Service Management Centre.
* Liaise directly with internal colleagues and external customers to solve problems in a timely, efficient and effective manner.
* Highlight and respond to all enquires, making sure customers receive a prompt response and are kept informed of progress.
* Work to KPI's and SLA's to deliver responses in a professional manner.
* Escalate any complaints as necessary, signposting to other services the client offers.
The candidate:
* Experience in customer services essential
* Experience handling a large number of incoming calls and emails
* Experience within housing sector preferred
How to apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on (phone number removed)