Desktop Support Engineer
Liverpool (hybrid)
£26k-£28k

Our client is looking for a technically excellent, ambitious and enthusiastic Desktop Support Engineer to join the current team. This is an exciting opportunity for someone to join the technical support team in a fast growing and dynamic IT support business.
Ther successful applicant will be self-driven and be able to use their own initiative to deliver outstanding results. Excellent communication skills are a must, as well as a desire to deliver great customer service.

You will use the latest support technology to provide outstanding service and deal with a wide variety of desktop and network related issues.

The role in a nutshell 🥜🥜

Taking and recording calls into the office
Providing technical advice over the phone and on-site for desktop related issues
Dealing with customer support requests plus system alarms/alerts according to priority
Onsite customer visits to resolve problems
Experience & Knowledge needed

PC hardware faultfinding and repair
PC and laptop troubleshooting
Hardware and software experience (fault diagnosis)
Upgrading hardware
Cloning drives, copying and backing-up data
Installation, configuration and maintenance of Microsoft Windows operating systems
LAN/WAN/Wifi/Internet networking maintenance and fault analysis/resolution
ADSL/Cable/PSTN/ISDN
TCP/IP / DNS
Routers / VPN / Firewalls
Active Directory
Office 365 (User Admin, Exchange, Sharepoint)
Apple Mac
This is the one for you if you are...

A natural analytical and problem-solving person and able to learn on the fly
A confident communicator (including listening ability) and have a good telephone manner
Self-motivated
Ambitious and hard working
Well presented, outgoing and friendly
Enthusiastic about technology
Someone who has a sense of urgency – committed to delivering results
Hold a full, clean driving license