Role Title: ITAM Data Quality Operations

Duration: 6 months

Location: Glasgow

Rate: £480 - Umbrella only

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

Role purpose/summary

• Driving accuracy of the asset life cycle stage in the Configuration Management System
• Drive accuracy/completeness of attributes required to support ITAM processes and controls.
• Maintaining the mapping reported asset life cycle stage in the Configuration Management System to the life cycle stages defined in the ITAM Standard.
• Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
• Identification of authorized assets
• Creating/maintaining register of IT asset inventory data quality issues.
• Reporting/observability of IT asset data quality.
• Develop/execute/oversee data validation processes where required.
• Accountable for reporting availability of priorities attributes in both AMDB, CMDB.

PREFERRED QUALIFICATIONS & EXPERIENCE

• Bachelor degree
• Experience with ServiceNow
• ITIL4 Foundations
• ITAM/Configuration Management
• Problem Management: Kepner-Tregoe method or 5 why's method
• JIRA Project Management

REQUIRED SKILLS

• Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
• Strong written/verbal communication skills
• Strong Client (Internal) Management & Stakeholder Management Skills
• Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.

DESIRED SKILLS

• Critical Thinking/Problem Solving
• Systems Thinking/Solution Design
• Institutional knowledge of MS IT processes and systems
• Excellent written and verbal communication
• ServiceNow report building
• ServiceNow Performance Analytics
• Power BI report building
• ITAM/CMDB implementation

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!