Job Description

Summary 

The Front Desk Agent will welcome and register guests, present statements, check credit and collect payment for departing guests. Shifts run from 7am to 3:30 pm, 3pm to 11:30pm or 11pm to 7am. Must be available to work any shift, 5 days a week.

Job Posting Deadline 

Applications for this position will be accepted until October 15, 2024 

Essential Job Functions

•   Display at all times a friendly, courteous and professional manner in all dealings with guests and employees, 

•   Maintain positive working culture, and professional relationships with all personnel  

•   Perform job responsibilities in line with relevant Forbes 5* Standards 

•   Welcome and register hotel guests 

•   Check guests out of hotel in accordance with procedures 

•   Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out 

•   Manage guest billing, and ensure that guest folios are correctly settled prior to departure 

•   Maintain and update the Hotels’ Guest History 

•   Coordinate with other departments’ daily needs or special requirements for all hotel guests 

•   Record any guest complaints or problems and notify the appropriate individuals 

•   Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request 

•   Be familiar with room and rate availability for current and future dates 

•   Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel 

•   Familiar with PBX & Night Audit shift responsibilities, and cover shifts as required 

•   Relieve Concierge Desk when needed and have knowledge of guest related concierge duties 

•   Distribute hotel keys as necessary 

•   Be knowledgeable about all group and catering events and locations in the hotel 

•   Understand the Hotel Management System as it relates to with check in and check out procedures 

•   Run daily reports as necessary 

•   Make change, issue safety deposit boxes, post charges, reconcile daily work and make deposits in accordance with established procedures 

•   Responsible for maintaining cash bank and for daily settling of cash bank 

•   Make Manager aware of guest’s comments and complaints 

•   Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook 

•   Report to shift on time 

•   Comply with all policies and procedures for the Front Office Department, The Little Nell, and Aspen One 

•   Is familiar with hotel fire and safety procedures 

•   Assist in emergency and security procedures as directed by management 

•   Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand