Job Description

The Hoxton, Downtown LA is looking for a FRONT OFFICE MANAGER to work closely with the Director of Front Office to ensure smooth and successful operation of the Front Desk. This will involve managing the day to day Front Office related activities for the hotel, including training new team members and being the point person for the front office team.

WHAT YOU'LL DO....

Develop the front office team to deliver personal service that exceeds guest expectations.

Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation

Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments

Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy.

Use a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity

Set ambitious but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels

Monitor the performance of the team and give regular feedback through meetings and appraisal methods

Lead the recruitment efforts for the Front Office team

Manage all costs related to the front office department to agreed budgets and forecast levels

Responsible for the control and management of the Hotel Shop, ensuring all orders are monitored, and all month-end figures are compiled and sent to Payroll/Accounts team.

Oversee the inventory control of the Breakfast Bag program, ensuring all deliveries are logged, and prepared for the monthly stocktake

Responsible for the management of the night team ensuring that all night audit procedures are monitored, and figures and supporting documents are given to the Finance team

To play an active role in projects that involve the development and evolution of the Front Office team

To assist the Director of Front Office and General Manager to manage any changes in hotel procedures

Responsible for the management of the Front Office Schedule ensuring that all days are covered to meet business needs.

Oversee Payroll for all Front Office team members

Ensure all members of the team follow the rules, do their best, for The Hox, and love their jobs

Play a key role in team development and training

You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby presence, spending time with guests and team members alike

Oversee departmental scheduling, hiring, and performance management

WHAT WE'RE LOOKING FOR...

You have4-5 years of Front Office experience, including managing a team

You execute. You get things done

You are scarily organized

You have a keen eye for detail and love to share your notes and feedback

You know how to crack the whip, but make people feel good at the same time

You’re a natural host and can make guests and team members feel at home in our hotel

You’re an Opera wiz and can take a lead role training

You’re a great schedule maker and a payroll pro – you’ll make sure we have the right team in place at the right time

You are humble. There are no egos, and no drama

Ability to take ownership of issues, solve problems and make effective decisions

Ability to learn quickly and adapt to The Hoxton’s unique culture

You’ll work positively and collaboratively to achieve the highest standards of delivery at work

You’ll live and breathe each of The Hoxton’s leadership behaviors

WHAT IN IT FOR YOU....

Join an established brand within a fast-growing company committed to not just building hotels but building a global brand

PTO, great healthcare, competitive pay and rewards for going the extra mile and living our values

Excellent discounts across the global Ennismore family for you and your nearest and dearest

Plenty of opportunity to progress and change it up as part of a global family of brands

Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make and thrive at work

The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. True Facts.

The Company participates in E-Verify