Reporting Solutions Supervisor
Posted on Sep 26, 2024 by Claims Solutions
Woburn, MA
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Job Description
About the Role
The CMS Reporting Solutions Supervisor draws upon many talents to get the job done – excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must. The primary responsibility of a successful Reporting Solutions Supervisor is to ensure internal processes are managed and optimized to ensure the client experience is unparalleled from onboarding to ongoing customer support.
About the Day-to-Day Responsibilities of the Role
Oversee general product support questions/inquiries and ensure timely resolution for client.
Own/support key accounts.
Lead conversations with Sales and other stakeholders in preparation for client meetings and milestones (contract renewals, trainings, stewardship meetings, etc.)
Manage Sr. Product Ops Specialists and Product Ops Specialists.
Support Product Specialists with subject matter expertise, customer service, and coaching.
Work with other Reporting Solutions Managers to ensure coordination of onboarding and holistic reporting activities.
Lead product implementations, client trainings, etc. as needed.
Monitor customer support metrics and optimize Salesforce usage across Operations team.
Assist with maintenance and storage of product documentation.
Assist with UAT for technical enhancements as needed.
Identify and document solution deficiencies and recommend solutions.
Examine and evaluate purpose and content of requests for data or reporting.
Analyze data and reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions.
About the Role
The CMS Reporting Solutions Supervisor draws upon many talents to get the job done – excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must. The primary responsibility of a successful Reporting Solutions Supervisor is to ensure internal processes are managed and optimized to ensure the client experience is unparalleled from onboarding to ongoing customer support.
About the Day-to-Day Responsibilities of the Role
Oversee general product support questions/inquiries and ensure timely resolution for client.
Own/support key accounts.
Lead conversations with Sales and other stakeholders in preparation for client meetings and milestones (contract renewals, trainings, stewardship meetings, etc.)
Manage Sr. Product Ops Specialists and Product Ops Specialists.
Support Product Specialists with subject matter expertise, customer service, and coaching.
Work with other Reporting Solutions Managers to ensure coordination of onboarding and holistic reporting activities.
Lead product implementations, client trainings, etc. as needed.
Monitor customer support metrics and optimize Salesforce usage across Operations team.
Assist with maintenance and storage of product documentation.
Assist with UAT for technical enhancements as needed.
Identify and document solution deficiencies and recommend solutions.
Examine and evaluate purpose and content of requests for data or reporting.
Analyze data and reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions.
Reference: 202501428
https://jobs.careeraddict.com/post/95585861
Reporting Solutions Supervisor
Posted on Sep 26, 2024 by Claims Solutions
Woburn, MA
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Job Description
About the Role
The CMS Reporting Solutions Supervisor draws upon many talents to get the job done – excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must. The primary responsibility of a successful Reporting Solutions Supervisor is to ensure internal processes are managed and optimized to ensure the client experience is unparalleled from onboarding to ongoing customer support.
About the Day-to-Day Responsibilities of the Role
Oversee general product support questions/inquiries and ensure timely resolution for client.
Own/support key accounts.
Lead conversations with Sales and other stakeholders in preparation for client meetings and milestones (contract renewals, trainings, stewardship meetings, etc.)
Manage Sr. Product Ops Specialists and Product Ops Specialists.
Support Product Specialists with subject matter expertise, customer service, and coaching.
Work with other Reporting Solutions Managers to ensure coordination of onboarding and holistic reporting activities.
Lead product implementations, client trainings, etc. as needed.
Monitor customer support metrics and optimize Salesforce usage across Operations team.
Assist with maintenance and storage of product documentation.
Assist with UAT for technical enhancements as needed.
Identify and document solution deficiencies and recommend solutions.
Examine and evaluate purpose and content of requests for data or reporting.
Analyze data and reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions.
About the Role
The CMS Reporting Solutions Supervisor draws upon many talents to get the job done – excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must. The primary responsibility of a successful Reporting Solutions Supervisor is to ensure internal processes are managed and optimized to ensure the client experience is unparalleled from onboarding to ongoing customer support.
About the Day-to-Day Responsibilities of the Role
Oversee general product support questions/inquiries and ensure timely resolution for client.
Own/support key accounts.
Lead conversations with Sales and other stakeholders in preparation for client meetings and milestones (contract renewals, trainings, stewardship meetings, etc.)
Manage Sr. Product Ops Specialists and Product Ops Specialists.
Support Product Specialists with subject matter expertise, customer service, and coaching.
Work with other Reporting Solutions Managers to ensure coordination of onboarding and holistic reporting activities.
Lead product implementations, client trainings, etc. as needed.
Monitor customer support metrics and optimize Salesforce usage across Operations team.
Assist with maintenance and storage of product documentation.
Assist with UAT for technical enhancements as needed.
Identify and document solution deficiencies and recommend solutions.
Examine and evaluate purpose and content of requests for data or reporting.
Analyze data and reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions.
Reference: 202501428
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