Job Description

We have an exciting opportunity for an Analyst, Process Improvement to join our growing team! As Analyst, Process Improvement, you will report directly to the Manager, Process Improvement. You will be responsible for future state process analysis, streamlining, simplifying, and improving customer financial services end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity and a unified user experience.  Come help us build the best and fastest fiber-optic network in America!

As Analyst, Process Improvement, you will have the following responsibilities:

Facilitating complex business and / or technical initiatives

Identifying, analyzing, developing, documenting, and leading complex projects targeted to increase efficiency or increase revenue

Identifying process improvement training needs and facilitating training deployment

Consulting with management on process project management and improvement

Identifying and implementing changes for process improvements

Providing staunch support for the overall management of customer financial services quality tools and techniques

Leading and supporting project implementation for Customer Financial Services

Project management of new initiatives

Ensuring operational readiness with new initiatives

Business case analysis to support process improvements efforts