Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met

Trains, motivates, mentors and organizes team members

Purchases supplies, beverages and equipment per the direction of the QSR General Manager

Monitors inventory, checks orders and distributes supplies as needed throughout the department

Manages transactions and ensures accurate accounting

Records shift notes and assists with administrative duties such as scheduling when needed

Ensures department complies with all quality, health, safety and sanitation standards

Documents, investigates and resolves guest incidents

Performs other duties as required or assigned