Job Description

The Solution Architect presents MCPC’s technical solutions to our clients.  A Solution Architect must be able to expand the discussion to cover an end-to-end technology solution, elaborating on all aspects of the product and services offering from MCPC.  As a member of the sales team, the Solution Architect works collaboratively with the MCPC Account Manager to identify the customer requirements, design a product set or solution that meets those requirements, evangelize the proposed solution, and adjust the solution as necessary for the customer. 

Key Tasks and Responsibilities (Summarize the major essential duties and responsibilities regularly performed and normally assigned to this position):

The MCPC Solution Architect must bring a high level of professionalism to their job every day and is expected to continually advance in their professional career at MCPC.  Additional training and certifications are expected of a MCPC Solutions Architect.

This position will work closely and collaboratively with Sales, Project Managers, Subject Matter Experts and Engineers. SA will focus on managed device lifecycle services.

 The Solution Architect is expected to manage and prioritize time in the following areas:

Engaged in the sales process working collaboratively with Solution Consultants on qualified opportunities; interacting with key partners, stay current on industry best practices, emerging technologies, and manufacturer’s technology offerings (50%)

Billable services through assessments, designs, and technical project oversight; (50%)

Key Outcomes of the Position (Describe the desired outcomes of the tasks and duties performed in this position):

Customers advised on issues related to the solution design and deployment including complexity, trade-offs, and technical and business process impact

Contribute to MCPC’s trusted advisor status with customer base

Generate follow-on business resulting a from successful project engagements

Increase product and services gross margin

Services and solutions meet/exceed Customer expectations

Accountabilities and Performance Measures

Solution Product Margin

Solution Services Margin

Solution Services Utilization

Customer Satisfaction

Document Creation

Products, services, or solutions sold are relevant, effective, right fit, and complete for the customer.

Delivered proposals are technically complete, able to be engineered, competitively priced, and in compliance with MCPC defined practice standards.

Generate Proposals or Statements of Work utilizing MCPC’s standard tool set which include qualification questions, WBS, and OEM configuration tools.

Create solution designs with Visio and/or other documentation tools.

Build project estimates in compliance with practice defined templates and pricing strategies.

Technology Brief (how will newly introduced technology could benefit the client)

Prepare pre-sales materials required to assist in the sales process.

Technical Responsibilities:

Stay current on relative technology, MCPC service offerings, value propositions, representative case studies, and pay special attention to those technical areas that complement the MCPC identified practice areas.

Based upon information garnered from meeting with a client, identify the appropriate products and services that best fit the stated needs, goals and desires expressed.

Maintain vendor relationships on a regional level to ensure maximum sales presentation effectiveness, goodwill and the reception of leads

Billable services through assessments, designs, and technical project oversight

Work with the delivery team to map a design into a solution roadmap to help customers solve their objectives.

Timely communications with MCPC Project Management regarding timelines and budget

Effectively communicate solutions architecture to the customer, third parties and project teams

Participate in account relationship and issue management activities with Solution Consultant

Maintain the appropriate sales and technical certifications.