Job Description

The North American Risk team is responsible for executing a suite of compliance programs that protect the payment system from excessive level of fraud, chargeback, illegal and fraudulent activity. The programs deploy client guidelines, Visa Rules, leverage proprietary tools, specialized third party vendors, and leads stakeholders to mitigate risks.

This role supports the design and implementation of Acquirer Control processes, evaluating their effectiveness in guidelines, processes, and onboarding. The position ensures adherence to standards through portfolio underwriting, ongoing monitoring, and consistent execution across North America.

The ideal candidate will have successful experience with managing risk program(s). This person must be capable of driving program objectives across the payment eco-system. The applicant should possess strong analytical skills, be able to translate metrics, research, and trends into strategy, while fostering positive internal and external relationships. The candidate must be a team player with excellent written and verbal communications skills.

Responsibilities

Monitor the effectiveness and quality of program operations, processes, practices, and identify opportunities for improvement

Provide training and documentation to clients to strengthen their ability to prevent and mitigate program violations

Contribute to the development and enhancement of Best Practices Guides

Maintain program documentation and records for review and audit purposes

Prepare monthly management reports on program status, trends and billing

Perform effectiveness review of Acquirer controls through underwriting and assessment of current practices that include, but not limited to: Self-Assessment Questionnaires, Acquirer Policies, Procedures and Merchant Files, external diligence information, payment fraud performance, etc.

Perform periodic risk-based assessment

Manage complex Acquirer control for merchant activities

Lead project teams

Conduct on-site Acquirer audits, or coordinate audits through 3rd parties

Support Visa’s Close Monitoring process

Partnership with Merchant Sales and Acceptance (MSA) and Account Executives to share intelligence and risk action plans

Ensure cross-functional participation and accountability that drives a consistent and timely remediation approach

Collaboration with Visa Integrity Risk Program Management Office to perform periodic industry reviews of high-risk activities

Monitor the effectiveness and quality of program operations, processes, practices, and identify opportunities for improvement

Prepare monthly management reports on program status and trends

Lead key control monitoring activities end-to-end

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.