Job Description

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

40% Act as Inbound Customer Contact Across a Specific Market Area:Respond to incoming customer communications efficiently and professionally

Enter a high volume of orders into the system with minimal errors

Utilize the current system to distribute communications, log service calls accurately, and follow communication procedures, guidelines, and policies

Enhance the customer service experience

50% Manage Multiple Outlook Inboxes:Log new service requests for the correct office

Forward any requests for updates to the appropriate dispatcher or service manager

10% Handle Other Duties and Projects: Additional responsibilities and projects as assigned

Ensuring customer awareness of service product offerings