Overview:

Why We Need Your Talents

Check in/Check out hotel guests courteously and efficiently; process all payments according to established hotel requirements measuring to the levels of expectation commensurate with a four star property. Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to insure a seamless experience for the guest.

Responsibilities:

Where You'll Make an Impact

Maintain complete knowledge at all times of the following:

All hotel features/services, hours of operation

All room types, numbers, layout, décor, appointments and locations

All room rates, special packages and promotions

Daily house count and expected arrivals/departure

Room availability status for any given day

Scheduled daily group activities

Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.

Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times

Answer department telephone within 3 rings; using correct greeting and telephone etiquette

Promote positive guest relations for information in a congenial manner

Process all guest check-ins according to established hotel requirements:

Confirm reservation in system and review all noted information

Be able to complete a “walk-in” reservation for guest with no prior room reserved.

Obtain back up information for guest credit/payment method and input into system; collect cash when designated

Assign guest room

Advise guest of any messages, mail, faxes, etc. that was received for them

Inform guest of room safe and mini bar key and room key procedures

Issue parking passes/validate valet parking tickets and enter information in the computer

Communicate services and amenities included in packages to guests on packages

Obtain proper identification for tax exempt guests and attach from to registration card

Obtain guest signature for designated paper work

Obtain bell person to escort guest and transport their luggage to the room

Maintain guest history files on all guests

Communicate VIP arrivals to designated personnel for escort and delivery of amenities

Set up accurate accounts for each guest checking in according to their requirements (i.e., share withs, separate room/tax/incidentals, com)

Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them, follow established procedures for "walking" guests

Accommodate room changes expediently

Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 30 minutes to ensure completion and guest satisfaction

Offer detailed information on the voicemail system to callers and guests wishing to leave a message

Accept and record wake-up call requests; deliver to PBX.

Block rooms in the computer and follow through on designated requirements

Pre-register designated guests and prepare key packets

Communicate pertinent guest information to designated departments/personnel (i.e.. Special requests, amenity delivery).

Generate, print and distribute daily and weekly reports

Resolve discrepancies on the room status report with Housekeeping

Process all check-outs according to established hotel requirements listed:

Resolve any late charges

Present folio to guest and resolve any disputed charges

Settle guest accounts following accounting procedures

Retrieve guest room key from guest

Handle requests for late check-outs according to established hotel procedures

Conduct group check-ins/outs according to established hotel procedures

Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information

Adhere to all cashiering procedures as listed below:

Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges

Make change for guests

Cash guests' personal checks/travelers checks

Post Charges

Settle room accounts

Run closing reports

Count bank at the end of their shift

Complete designated cashier reports

Balance receipts

Drop receipts

Secure bank

Legibly document pertinent information in the log book

Other duties as assigned.

Support Duties:

Assist PBX with switchboard duties

Assist with reservation calls. Process, record and follow up and details relative to such

Provide Concierge service when no Concierge is available

Assist in other Front Office areas as assigned

Provide guest room tours

Legibly document maintenance needs on work orders and submit to the Manager

Qualifications:

Skills You'll Need to Suceed

Able to read and interpret instructions and direction for guest

Able to communicate without impediment with guests and staff in all areas relating to guest service

A Few Must Haves

A high school diploma or GED equivalent. Retail customer service training would be a plus.

One (1) to three (3) years previous experience in a hotel or high end retail environment is required.

Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents

Generous retirement savings options are available. 

Free uniforms

Free parking

Discounted meals

Service and Attendance bonuses

Tuition reimbursement

Discounts on hotels, theme parks, travel, and more!

Physical Requirements

Lifting up to 20lbs

Pushing/Pull up to 20lbs

Carry up to 20lbs

Some Bending / kneeling

Frequent Walking

Frequent Standing

Some Sitting

Climbing steps

Life at Live!

24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.

Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

You will work in an environment where smoking is allowed.