Overview:

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics () is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2023 revenues of $9.25 billion and over 2,250 patient locations across the United States, Quest Diagnostics serves half of the physicians and hospitals in the U.S. with their large variety of products and services.

The Role

            The Director, Leadership Development & Learning provides subject matter expertise on the design, development, and delivery of individualized and programmatic approaches to build leadership capabilities for leaders at all levels in the organization. The incumbent will ensure delivery of leadership development programs, projects, and practices; execute and administer assessment tools to measure development needs; collaborate and partner with internal and external partners; manage vendor relationships; provide enterprise-wide oversight of effective leadership development practices; design and implement program evaluation tools; summarize and communicate program outcomes; and continuously refresh and add to a robust set of development offerings.

Responsibilities:

Drive strategic direction for programs, projects, and practices designed to develop, grow, and build leadership capabilities for leaders at all levels in the organization (i.e., frontline through executive)

Continuously assess development needs of Quest leaders, using a range of internal inputs and external research to drive leadership development program content, as well as alignment with The Quest Way (our Purpose, Strategy, and Culture (including the 5C’s))

Manage and further build a portfolio of development offerings, including assessments, internally and externally designed programs, and curated content made available through the Learning Management System (LMS)

Design and develop all aspects of key leadership development programs, end-to-end, including identification of competencies/skills, curriculum design, program materials, facilitation plans, program budget/costs, internal partnerships, vendor management, program evaluation, and marketing/communications

Program manage all aspects of key programs (e.g. enterprise-wide programs for all frontline leaders – LeadingQuest Supervisor and Manager (LQSM) Core); and mid-level leaders – LeadingQuest for Business Impact (LQBI))

Facilitate program sessions or courses and/or build internal organizational capability, as needed

Govern standards, practices, and vendor partnerships for leadership development programs, and provide consultation to HRBP’s, business leaders, and other colleagues on the effective design and delivery of programs

Partner with the Talent Management team to align program offerings with development actions identified through the talent review/succession planning process

Coach and guide leaders on individual development planning along with the utilization of individual assessment tools

Collaborate with the Organization Development team on enterprise leadership capability models and the use of assessments and profiles to build effective leaders and leadership teams

Provide leadership and thought partnership on enterprise projects focused on the effectiveness of Quest leaders

Collaborate closely with the Organizational Effectiveness and Belonging (OEB) COE team members in establishing an enterprise-wide Organization Effectiveness framework and strategy to enable organizational success consistent with Quest key priorities

Cultivate an inclusive, motivational, enabling and performance-oriented work environment, consistent with the Quest Way and our I&D values

Perform other related duties, as assigned, to support the COE and priority business objectives

Qualifications:

Require 8-10 years of progressive, learning and development, leadership development, organizational development, and/or organizational effectiveness experience in a COE or HR Business Partner role

5-7 years of experience serving in the lead role in an enterprise or large business unit learning and leadership development practice

3-5 years of experience creating learning and leadership development programs for organizations or business units

Prefer experience designing and implementing effective leadership development programs within an enterprise with large scale scope, executed across multiple business and functional units, ideally within a heavily matrixed environment; healthcare experience is a plus

Prefer experience assessing learning needs, aligning program design with development objectives, and measuring outcomes.

Proven track record of accurate diagnosis and results/impact for a large-sized company

Understands and uses technology enabled solutions to increase speed and effectiveness of learning and leadership development solutions

Demonstrated ability to use business process excellence tools to continually improve programs based on changing environment, business requirements, stakeholder requirements, and feedback mechanisms

Expertise in coaching and providing feedback across all levels of leadership, including executive level

Expertise in Organizational Development, Diagnosis, Design, and Team Dynamics principles

Diagnostic skills that include comfort with multiple methods of data collection (interview, survey, observation), data synthesis and summary, and a story-telling perspective to illustrate program successes/areas for improvement

Ability to apply best practices in organizational design and team effectiveness to coach leaders around the interconnectedness between business strategy, organizational structure, and optimal team dynamics

Coaching and influencing leaders towards a development and improvement mindset

Translating business priorities to skill development needs

Facilitation skills in multiple learning environments (virtual, in-person, LMS modules) as well as in meetings and working sessions

Presentation skills with multiple audiences, including executive

Project management skills and timely completion of project deliverables

Strong Microsoft Excel and PowerPoint skills are required – Share Point skills are a plus

Bachelor's degree is required

EEO:

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets