Overview:

An inspiring career awaits you! 

The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

Marriott Employee Discounts Worldwide

Competitive Wage & Discretionary Bonus Program

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Short & Long-Term Disability Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Responsibilities:

JOB SUMMARYThe overall objective and purpose of the Banquet Server are to provide the highest level of service to our guests.  The incumbent is responsible for serving food and beverage during catering functions. They are to provide inspiring and strategic leadership while directing the activities of the banquet operation in support of the mission, core values, standards, and goals established by the company.

CORE RESPONSIBILITIESPrimary areas of responsibility include, but are not limited to the following:

Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature.

Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette.

Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control.

Maintain the integrity of Company proprietary information and protect company assets.

Maintain a thorough knowledge of menu items and banquet event orders.

Obtain linen, silverware, and china. Assist in setting tables for events according to the banquet event order.

Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards

Polish glassware and silverware

Complete opening and closing procedures as well as daily side-work, including setup and teardown of functions.

Proficiently utilizes the property management systems and follows cash handling procedures.

Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications

Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes

Maintain complete knowledge and comply with company policies and procedures

Maintain neat, clean, and professional appearance according to standards

Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions

Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.

Develop and maintain a positive working relationship and support the team to achieve our goals

Attend required training and meetings

All other duties as assigned, planned or un-planned

Qualifications:

KNOWLEDGE, SKILLS, AND ABILITIES To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

Knowledge of guest service etiquette and proper food and beverage serving techniques

Ability to perform all tasks related to banquet server and proficiently use job-related software, property management systems, and office equipment 

Ability to remain calm in various situations, use sound judgment and effectively solve problems

Ability to work quickly, prioritize, and maintain service of multiple guests

Ability to read and interpret documents such as safety rules and procedural manuals

Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages

Strong written, verbal, and interpersonal skills

 MINIMUM QUALIFICATIONSHigh school diploma, GED Degree, or related training equivalent - required

1+ year of relevant work experience in similar scope and title – required

Experience within luxury brand/markets - required

Student or graduate of hotel management-preferred

 WORK ENVIRONMENT The work environment/conditions described herein are representative of those that an incumbent may experience.

Must be comfortable working in a shared space, with constant noise, without the use of a private office.

Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

 PHYSICAL DEMANDSThe physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours on a daily basis.

Push, pull, and lift up to 40 lbs.  

While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus,  airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time. 

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.