Trainee Policy Operations Technician

Salary: £21850 + A performance review after 3 months probation, then a salary rise of up to 5% will be awarded every 4 months for the duration of the milestone training period (2 years). The salary rise is performance related. This is a great opportunity for someone who has recently finished A-levels or University or equivalent looking to kick start a career!

Hours: 9 – 5 (Mon to Fri).

Office based during training period, then optional hybrid (2 out of 5 WFH).

Job Purpose:

Working as part of a team to deliver high quality customer services to customers and other relevant third parties. To learn and handle all Administration relating to an insurance policy. Including:

* Quotations

* Policies

* Queries

* New Business

* Mid-Term Adjustments

* Renewals

* Cancellations

* Lapses

* Investigate data discrepancies

* Raising validation requests

* Handle queries from other departments

Key Responsibilities:

* Develop motor insurance and product knowledge

* Efficiently manage daily work flow in line with targets

* Provide excellent customer service via emails, live chats and telephone

* Dealing with incoming and outgoing calls

* Working flexibly within the team, assisting colleagues where necessary

* Respond to and take ownership of enquiries from customer, intermediaries and third party administrators

* Contacting Brokers with validation and various policy queries

Skills, knowledge and Experience:

* Previous office and customer service experience is desirable but not essential

* Good interpersonal and communications skills

* Comfortable speaking with customers over the phone and other third parties

* Good IT skills

* Ability to plan, prioritise and manage own workload

* Good attention to detail and ability to accurately record information

* Team player

* Driven by self-development