Technical Support and Documentation Officer
Posted on Sep 25, 2024 by CV-Library
Barnsley, South Yorkshire, United Kingdom
IT
Immediate Start
£25k - £25k Annual
Full-Time
The Role
We are looking for a Technical Support and Documentation Officer to join our busy project and development team in a brand new and exciting role.
The successful candidate will carry out a range of activities including testing and data set up within our technical team, working alongside the developers, helpdesk and projects team.
The successful candidate will help to standardise processes and implementation across projects, working alongside a wide variety of different departments, creating process flow and customers instruction documentation.
The successful candidate will be able to work independently and have excellent communication skills. They will need a logical, careful and consistent approach, with an eye for detail. Full training will be provided and will include shadowing other members of the team.
Our Client
A Yorkshire based business, our Client develops and supplies software and hardware solutions to local authorities and waste management operators in the UK. They provide innovative software for frontline municipal services such as waste and recycling, environment, street scene and highways. With 1 in 5 UK council waste departments using their systems.
They are the market leader and continually innovating in both technology and services, so public services are not only better today but ready to embrace tomorrow’s challenges and opportunities.
Main duties:
* Write or review operational and process documentation for customers.
* Carry out testing and document results
* Liaise with project staff and developers on issues found
* The ability to write user scenario test procedures in the long term
* supporting project and helpdesk teams,
* building test documentation to share with customers,
* helping to improve standard processes.
The ideal candidate will require:
* Excellent verbal and written communication skills
* Strong attention to detail
* Proficient in use of Microsoft Office, particularly Word and Excel
* Self-motivation and the ability to work under own initiative and pressure
* Previous testing or project office experience will be an advantage
* This role may be suitable for flexible working hours.
Nice to have skills and experience:
* Experience working with local authorities
* Experience working with municipal waste companies
* Experience delivering SAAS projects
* Experience using Monday project management platform
We are looking for a Technical Support and Documentation Officer to join our busy project and development team in a brand new and exciting role.
The successful candidate will carry out a range of activities including testing and data set up within our technical team, working alongside the developers, helpdesk and projects team.
The successful candidate will help to standardise processes and implementation across projects, working alongside a wide variety of different departments, creating process flow and customers instruction documentation.
The successful candidate will be able to work independently and have excellent communication skills. They will need a logical, careful and consistent approach, with an eye for detail. Full training will be provided and will include shadowing other members of the team.
Our Client
A Yorkshire based business, our Client develops and supplies software and hardware solutions to local authorities and waste management operators in the UK. They provide innovative software for frontline municipal services such as waste and recycling, environment, street scene and highways. With 1 in 5 UK council waste departments using their systems.
They are the market leader and continually innovating in both technology and services, so public services are not only better today but ready to embrace tomorrow’s challenges and opportunities.
Main duties:
* Write or review operational and process documentation for customers.
* Carry out testing and document results
* Liaise with project staff and developers on issues found
* The ability to write user scenario test procedures in the long term
* supporting project and helpdesk teams,
* building test documentation to share with customers,
* helping to improve standard processes.
The ideal candidate will require:
* Excellent verbal and written communication skills
* Strong attention to detail
* Proficient in use of Microsoft Office, particularly Word and Excel
* Self-motivation and the ability to work under own initiative and pressure
* Previous testing or project office experience will be an advantage
* This role may be suitable for flexible working hours.
Nice to have skills and experience:
* Experience working with local authorities
* Experience working with municipal waste companies
* Experience delivering SAAS projects
* Experience using Monday project management platform
Reference: 222378473
https://jobs.careeraddict.com/post/95565288
Technical Support and Documentation Officer
Posted on Sep 25, 2024 by CV-Library
Barnsley, South Yorkshire, United Kingdom
IT
Immediate Start
£25k - £25k Annual
Full-Time
The Role
We are looking for a Technical Support and Documentation Officer to join our busy project and development team in a brand new and exciting role.
The successful candidate will carry out a range of activities including testing and data set up within our technical team, working alongside the developers, helpdesk and projects team.
The successful candidate will help to standardise processes and implementation across projects, working alongside a wide variety of different departments, creating process flow and customers instruction documentation.
The successful candidate will be able to work independently and have excellent communication skills. They will need a logical, careful and consistent approach, with an eye for detail. Full training will be provided and will include shadowing other members of the team.
Our Client
A Yorkshire based business, our Client develops and supplies software and hardware solutions to local authorities and waste management operators in the UK. They provide innovative software for frontline municipal services such as waste and recycling, environment, street scene and highways. With 1 in 5 UK council waste departments using their systems.
They are the market leader and continually innovating in both technology and services, so public services are not only better today but ready to embrace tomorrow’s challenges and opportunities.
Main duties:
* Write or review operational and process documentation for customers.
* Carry out testing and document results
* Liaise with project staff and developers on issues found
* The ability to write user scenario test procedures in the long term
* supporting project and helpdesk teams,
* building test documentation to share with customers,
* helping to improve standard processes.
The ideal candidate will require:
* Excellent verbal and written communication skills
* Strong attention to detail
* Proficient in use of Microsoft Office, particularly Word and Excel
* Self-motivation and the ability to work under own initiative and pressure
* Previous testing or project office experience will be an advantage
* This role may be suitable for flexible working hours.
Nice to have skills and experience:
* Experience working with local authorities
* Experience working with municipal waste companies
* Experience delivering SAAS projects
* Experience using Monday project management platform
We are looking for a Technical Support and Documentation Officer to join our busy project and development team in a brand new and exciting role.
The successful candidate will carry out a range of activities including testing and data set up within our technical team, working alongside the developers, helpdesk and projects team.
The successful candidate will help to standardise processes and implementation across projects, working alongside a wide variety of different departments, creating process flow and customers instruction documentation.
The successful candidate will be able to work independently and have excellent communication skills. They will need a logical, careful and consistent approach, with an eye for detail. Full training will be provided and will include shadowing other members of the team.
Our Client
A Yorkshire based business, our Client develops and supplies software and hardware solutions to local authorities and waste management operators in the UK. They provide innovative software for frontline municipal services such as waste and recycling, environment, street scene and highways. With 1 in 5 UK council waste departments using their systems.
They are the market leader and continually innovating in both technology and services, so public services are not only better today but ready to embrace tomorrow’s challenges and opportunities.
Main duties:
* Write or review operational and process documentation for customers.
* Carry out testing and document results
* Liaise with project staff and developers on issues found
* The ability to write user scenario test procedures in the long term
* supporting project and helpdesk teams,
* building test documentation to share with customers,
* helping to improve standard processes.
The ideal candidate will require:
* Excellent verbal and written communication skills
* Strong attention to detail
* Proficient in use of Microsoft Office, particularly Word and Excel
* Self-motivation and the ability to work under own initiative and pressure
* Previous testing or project office experience will be an advantage
* This role may be suitable for flexible working hours.
Nice to have skills and experience:
* Experience working with local authorities
* Experience working with municipal waste companies
* Experience delivering SAAS projects
* Experience using Monday project management platform
Reference: 222378473
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