Proactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join our team. Our team answering the phones is our front-line defense and first impression with our clients. This team sets the tone for the clients IT support experience. The ideal candidate would be responsible for managing incoming service requests via email and phone. On average, this role will be answering 120-150 calls per week and coordinating with our Remote Support helpdesk team to ensure an efficient response time and friendly customer service experience every time.

Location:

This is a hybrid position. We are looking for someone local in the Detroit Metro area. This position would require on-site work in either Ferndale or Bingham Farms two days per week.

Proactive Technology Is Different:

Monthly check-ins

Fun, team-based approach

Constantly learning

We are Nuts about IT

Requirements

This is a fast-paced position requiring experience, efficiency, and a lot of organizational skills.

Must Have:

Customer Service experience

Proficient typing skills

Friendly and positive attitude

Self-motivated

Strong multi-tasking and organizational skills

Ability to work in a fast-paced environment

Problem solver

Reliable internet connection

Good To Have:

Bachelor's degree

Call center experience

MSP experience

Familiarity with ConnectWise PSA

Responsibilities:

Answering phone calls

Client communication

Scheduling onsite visits

Creating tickets

Replying to emails

Monday - Friday schedule

Benefits

Full Medical Benefits

2 Weeks Paid Vacation

Quarterly Bonus and Reviews

Full Time

Dental & vision insurance

401(k) matching