Credentialing and Compliance Manager

Posted on Sep 25, 2024 by Mindful Support Services
Mountlake Terrace, WA
Insurance
Immediate Start
Annual Salary
Full-Time
About Mindful Support Services  

We are a business-to-business support service for independent mental healthcare businesses, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of lead-generation, marketing, billing and collecting payments from patients and insurers. Our teams support over 1700 independent mental health providers, and in turn over 23,000 clients per week across 5 states and virtually via Telehealth. 

We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.  

About the Role  

We are seeking top-tier talent to further strengthen our capabilities. We are seeking a Compliance Manager to organize, implement, and oversee the collection of compliance materials required for provider membership in the group. The Compliance Manager will ensure that providers are operating their businesses in compliance with state regulation, insurance requirements, and will also manage the record of compliance documents that verifies provider compliance.  

The Compliance Manager will also oversee the Credentialing team, managing tasks and processes and ensuring that credentialing and recredentialing are being completed in accordance with Delegated Credentialing requirements and according to onboarding timelines.  

Finally, the Compliance Manager will assist the Business Relationship Manager in the management and processing of provider contract renewals, ensuring that providers are compliant with the requirements of their contract and renew according to contractual timelines.  

We cultivate a collaborative, transparent and energetic culture and the necessary tools and support for you to succeed. If you’re eager to work in a fast-paced environment and be part of a growing team and scaling company, this role is what you’re looking for.  

Responsibilities:  

Oversee the Credentialing team, organizing their processes, managing workflow, addressing outliers, and resetting priorities as needed. 

Monitor performance of the Credentialing team in order to make improvements to processes, give feedback and training, and ensure that credentialing and recredentialing are completed in a timely manner. 

Report progress of the Credentialing team and compliance processes to the Business Relationship Manager and to the Director of Operations.  

Coordinate with the Business Relationship Manager on implementing and overseeing the required tasks of Delegated Credentialing. 

Work with the Business Relationship Manager on expanding insurance contracts to new states. 

Oversee the process of auditing and collecting provider business compliance materials, collaborating with Office Managers and other staff.  

Maintain a running compliance audit for each provider. Organize and lead the annual master audit of provider compliance every July.  

Collaborate with the Operations team on the development of compliance-tracking methods in Zoho.  

Collaborate with Provider Account Managers to ensure compliance is completed accurately during the onboarding process.  

Coordinate with Office Managers to train and educate staff on compliance requirements. 

Represent the company in communication with insurance representatives, ensuring a positive business relationship and timely credentialing of new providers.  

Manage escalated provider relations conversations in regard to credentialing and insurance paneling. 

Assist the Business Relationship Manager with monthly contract renewals, including sending offer emails, processing responses, writing contracts, and ensuring contracts are signed in a timely manner.  

Create and implement a comprehensive HIPAA compliance and training program. 

Assist with contract adjustments as a result of office space changes or transitions to or from telehealth-only contracts. 

Report any escalations or negotiation conversations to the Business Relationship Manager. 

The responsibilities described are not intended to be a comprehensive list of requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.  

Requirements

Skills  

Experience with business, insurance, and HIPAA compliance requirements 

Strong team management skills 

Contribution to cross-functional team  

Bachelor's degree  

Core Competencies  

Ability to communicate clearly and concisely, both orally and in writing  

Ability to work both independently and as part of a team  

Strong customer relations skills 

Strong attention to detail 

Ability to set priorities and meet deadlines in a fast-paced and changing environment 

Experience managing a team, measuring performance, and improving processes 

Benefits

Compensation and Benefits:

75% employer covered Health, Dental & Vision benefits plan

401(k) savings plan with employer matching upon eligibility

8 paid holidays

15 PTO days accrued annually in first year

Professional and career development opportunities

Compensation evaluated with opportunities for advancement

Job Type: Full-time

Pay: $(phone number removed) - $(phone number removed) per year

Reference: 202388238

https://jobs.careeraddict.com/post/95563300

Credentialing and Compliance Manager

Posted on Sep 25, 2024 by Mindful Support Services

Mountlake Terrace, WA
Insurance
Immediate Start
Annual Salary
Full-Time
About Mindful Support Services  

We are a business-to-business support service for independent mental healthcare businesses, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of lead-generation, marketing, billing and collecting payments from patients and insurers. Our teams support over 1700 independent mental health providers, and in turn over 23,000 clients per week across 5 states and virtually via Telehealth. 

We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.  

About the Role  

We are seeking top-tier talent to further strengthen our capabilities. We are seeking a Compliance Manager to organize, implement, and oversee the collection of compliance materials required for provider membership in the group. The Compliance Manager will ensure that providers are operating their businesses in compliance with state regulation, insurance requirements, and will also manage the record of compliance documents that verifies provider compliance.  

The Compliance Manager will also oversee the Credentialing team, managing tasks and processes and ensuring that credentialing and recredentialing are being completed in accordance with Delegated Credentialing requirements and according to onboarding timelines.  

Finally, the Compliance Manager will assist the Business Relationship Manager in the management and processing of provider contract renewals, ensuring that providers are compliant with the requirements of their contract and renew according to contractual timelines.  

We cultivate a collaborative, transparent and energetic culture and the necessary tools and support for you to succeed. If you’re eager to work in a fast-paced environment and be part of a growing team and scaling company, this role is what you’re looking for.  

Responsibilities:  

Oversee the Credentialing team, organizing their processes, managing workflow, addressing outliers, and resetting priorities as needed. 

Monitor performance of the Credentialing team in order to make improvements to processes, give feedback and training, and ensure that credentialing and recredentialing are completed in a timely manner. 

Report progress of the Credentialing team and compliance processes to the Business Relationship Manager and to the Director of Operations.  

Coordinate with the Business Relationship Manager on implementing and overseeing the required tasks of Delegated Credentialing. 

Work with the Business Relationship Manager on expanding insurance contracts to new states. 

Oversee the process of auditing and collecting provider business compliance materials, collaborating with Office Managers and other staff.  

Maintain a running compliance audit for each provider. Organize and lead the annual master audit of provider compliance every July.  

Collaborate with the Operations team on the development of compliance-tracking methods in Zoho.  

Collaborate with Provider Account Managers to ensure compliance is completed accurately during the onboarding process.  

Coordinate with Office Managers to train and educate staff on compliance requirements. 

Represent the company in communication with insurance representatives, ensuring a positive business relationship and timely credentialing of new providers.  

Manage escalated provider relations conversations in regard to credentialing and insurance paneling. 

Assist the Business Relationship Manager with monthly contract renewals, including sending offer emails, processing responses, writing contracts, and ensuring contracts are signed in a timely manner.  

Create and implement a comprehensive HIPAA compliance and training program. 

Assist with contract adjustments as a result of office space changes or transitions to or from telehealth-only contracts. 

Report any escalations or negotiation conversations to the Business Relationship Manager. 

The responsibilities described are not intended to be a comprehensive list of requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.  

Requirements

Skills  

Experience with business, insurance, and HIPAA compliance requirements 

Strong team management skills 

Contribution to cross-functional team  

Bachelor's degree  

Core Competencies  

Ability to communicate clearly and concisely, both orally and in writing  

Ability to work both independently and as part of a team  

Strong customer relations skills 

Strong attention to detail 

Ability to set priorities and meet deadlines in a fast-paced and changing environment 

Experience managing a team, measuring performance, and improving processes 

Benefits

Compensation and Benefits:

75% employer covered Health, Dental & Vision benefits plan

401(k) savings plan with employer matching upon eligibility

8 paid holidays

15 PTO days accrued annually in first year

Professional and career development opportunities

Compensation evaluated with opportunities for advancement

Job Type: Full-time

Pay: $(phone number removed) - $(phone number removed) per year

Reference: 202388238

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