Job Description

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  All medical assistants are expected to participate in both clinical and administrative tasks and display core values of the organization.  The below items are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 

Clinical Duties:

Gathers and documents brief history and chief complaint in the medical record/EMR.

Follows established clinic workflows to facilitate efficiency and timely service to patients.

Prepares patient for examination by the health care provider.  Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital policy.  Reports out of range values in vital signs and risk screening to the provider.

Performs routine clinic testing, including but not limited to:  Urinalysis, vision testing, hearing screening, pulmonary function testing, pulse oximetry, etc.  Follows established guidelines or protocols where applicable to obtain necessary testing based on the chief complaint prior to the exam.

Assists provider with procedures and minor surgical procedures.

Obtains necessary blood and urine specimens per provider orders.

Provides pre-printed patient education /material as directed by physician.

Exhibits compassion and empathy for all patients and families at all times. 

Performs cleaning and disinfection of environment of care according to hospital policy.

Performs high level disinfection of equipment/instruments per unit/hospital procedure. 

Stocks/restocks supply and exam rooms maintaining necessary supplies in clinical area.

Ensures equipment used in clinical area has a current Biomed sticker and is ready for use.

Demonstrates knowledge and skills necessary to provide care appropriate to the patient populations(s) served.  Demonstrates knowledge of the principles of growth and development over the life span and possesses the ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.  Provides the care needed as described in the unit/area/department policies and procedures.

Administers select medications and injections under direct supervision of physician as per clinic and hospital policy.  Assists in the UMMS immunization program, including giving injections and tracking data in a computer program. 

Manages voicemail and in-basket messaging systems.  Retrieves and routes or addresses messages directly per established clinic specific workflows and hospital policy.

B. Administrative Duties

Assists with front desk operations to include but not limited to: patient check in and check out, scheduling, filing, patient phone calls, facility fee quotes, co-pay collections where applicable and informing patients of possible delays.

Responsible for reading email and other hospital communications timely and applying new information in daily practice.

Plays active role in compliance with regulatory requirements. Maintains a safe environment of care and reports safety concerns.

Additional Duties:

Participates in medical assistant skill development and competency evaluation as requested by clinic manager.

Responsible for self-learning; attends educational offerings and in-services independently.

Participates in clinic-based process improvement efforts. 

Actively participates in clinic huddles/staff meetings.

Performs other duties as assigned.