Job Description

Summary

The Front Desk Supervisor will provide leadership, training, and direction to the front desk team. They will act as an active member of the front desk team when needed.

Job Posting Deadline

Applications for this position will be accepted until October 9, 2024. 

Essential Job Functions

•    Train and monitor staff

•    Welcome guests upon their arrival and assign rooms

•    Provide information about the hotel, available rooms, rates, and amenities

•    Work in our system “Alice” to impute maintenance requests

•    Respond to guests’ complaints in a timely and professional manner

•    Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms

•    Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs

•    Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out

•    Create unique baskets or special amenities for special guests 

•    Deals with all guest related issues as well as emergency and security situations in all areas of the hotel

•    Accept reservations, changes, and cancellations 

•    Make change, post charges, reconcile daily work, and make deposits

•    Other duties as assigned