Job Description

The Collections Supervisor is responsible for oversight, management and development of department staff, duties, and policy; along with reporting duties and assisting with managing accounts receivables.

Responsibilities:

Develop, compile and maintain detailed and updated reports

Initial and ongoing training of department staff

Read and understand authorizations for treatment rendered

Read and understand explanation of benefits (EOB’s)

Read and understand single case agreement (SCA) and letters of agreement (LOA’s)

Read and understand Verification of Benefits (VOB), including calculating patient responsibility

Able to help with calls from patients and their families regarding policy, patient responsibility and direction.

Keep detailed notes for all communications with other departments, managers, and outside agencies such as insurances, etc.

Note and offer solutions of trends in insurance practices.

Processing requests for further documentation from payers

Meet with Business Office Manager, semi-monthly, to discuss status of aging accounts

Review the aging report with updated and relevant status information in conjunction with the team members

Identify accounts for potential write off or bad debt

Assist in processing requests from team for refunds, adjustments and transfers.

Manage Merchant Service accounts as needed

Keep up to date with payer issues, concerns, protocol and changes

Assist team members with account audits as needed

For a virtual tour of the facility, please visit our website at (url removed).