Job Description

POSITION OVERVIEW

The Customer Experience Manager will provide first-class services and assist in the day-to-day building responsibilities including advocating for and engaging the property in community development activities, enhancing tenant relations through these activities, and providing hospitality-level customer service.

Advocating/promoting the building

Administrative duties

Property scheduling and communication with tenants and vendors

Relationship building and establishment of community

RESPONSIBILITIES

Create a welcoming and enjoyable environment for occupants and guests. Get to know tenants on a first name basis and create a personalized experience.

Serve as primary liaison between the property, tenants, various local business/entertainment establishments, and the surrounding community.

Build and maintain relationships within the building community.

Seek to promote the building brand on behalf of ownership and tenants to engage with the community.

Event planning and execution for tenant and community events, including but not limited to live music; group fitness classes; food trucks; community volunteering; and tenant education seminars.

Understand tenants' needs and provide them with personalized solutions.

Manage the building’s various social media accounts (including tenant experience app) and third-party vendors for those accounts.

Assemble, review, and assist the Property Manager in the planning and implementation of the approved marketing and event budgets.

Assist Property Manager in the preparation of monthly reports according to owner's needs.

Activate and manage tenant amenities.