Customer Service Representative
Posted on Sep 25, 2024 by Hobart Service
Piqua, OH
Customer Service
Immediate Start
Annual Salary
Full-Time
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Efficiently and effectively manage large number of incoming communications and customer requests (quotes, order entry, tracking, returns) while delivering exceptional customer experience
Develop strong relationships with customers by understanding their needs and recommending solutions creating customers for life
Provide compliant, accurate, valid, and complete information for the customer by using the right methods/tools
Responsible for management of order entry and group emails to ensure timely order entry and issue resolution through professional phone skills, emails, and team involvement.
Follow communication procedures, guidelines, and policies
Meet personal/customer service team targets and call/email handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Work with cross functional teams to improve processes and productivity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Efficiently and effectively manage large number of incoming communications and customer requests (quotes, order entry, tracking, returns) while delivering exceptional customer experience
Develop strong relationships with customers by understanding their needs and recommending solutions creating customers for life
Provide compliant, accurate, valid, and complete information for the customer by using the right methods/tools
Responsible for management of order entry and group emails to ensure timely order entry and issue resolution through professional phone skills, emails, and team involvement.
Follow communication procedures, guidelines, and policies
Meet personal/customer service team targets and call/email handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Work with cross functional teams to improve processes and productivity.
Reference: 202392088
https://jobs.careeraddict.com/post/95559478
Customer Service Representative
Posted on Sep 25, 2024 by Hobart Service
Piqua, OH
Customer Service
Immediate Start
Annual Salary
Full-Time
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Efficiently and effectively manage large number of incoming communications and customer requests (quotes, order entry, tracking, returns) while delivering exceptional customer experience
Develop strong relationships with customers by understanding their needs and recommending solutions creating customers for life
Provide compliant, accurate, valid, and complete information for the customer by using the right methods/tools
Responsible for management of order entry and group emails to ensure timely order entry and issue resolution through professional phone skills, emails, and team involvement.
Follow communication procedures, guidelines, and policies
Meet personal/customer service team targets and call/email handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Work with cross functional teams to improve processes and productivity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Efficiently and effectively manage large number of incoming communications and customer requests (quotes, order entry, tracking, returns) while delivering exceptional customer experience
Develop strong relationships with customers by understanding their needs and recommending solutions creating customers for life
Provide compliant, accurate, valid, and complete information for the customer by using the right methods/tools
Responsible for management of order entry and group emails to ensure timely order entry and issue resolution through professional phone skills, emails, and team involvement.
Follow communication procedures, guidelines, and policies
Meet personal/customer service team targets and call/email handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Work with cross functional teams to improve processes and productivity.
Reference: 202392088
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