Job Description

Embark on an extraordinary journey as a Reservations Agent across Commodore Perry Estate and Bowie House, where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations. Your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. With grace and sophistication, you'll be the luminary guiding our guests through a world of refined choices, transforming reservations into harmonious preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction across a spectrum of luxurious destinations within our illustrious portfolio.

Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.

Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.

Maintaining complete knowledge of the resorts and other information including the following:All resort facilities/services offered and hours of operation

All accommodations, layout, décor, attributes and locations

All rates, special packages and promotions

Daily stats, including availability

Entertainment/special events scheduled on property and in the area

Directions to the resort from airports and other major landmarks

General info, descriptions and directions for local services, restaurants, wineries and points of interests.

Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.

Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.

Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.