C1 Company Overview:

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview:

Summary

The Billing Dispute Resolution Analyst  effectively researches and resolves customer disputes related to complex billing.  This role focuses on in-depth analysis of billing transactions and other related activities affecting customer billing.  It frequently interacts with C1 customers, internal billing and sales resources.  This position has a high degree of visibility and is expected to positively impact the business by significantly reducing the involvement of sales resources with respect to billing disputes while simultaneously improving DSO and customer satisfaction.  A strong focus on continuous improvement is always expected.

Responsibilities:

Essential Functions

Researches and resolves complex customer billing disputes

Assists in root cause identification and resolution to eliminate similar issues from reoccurring

Works closely with internal resources and customers to gather data from various sources (e.g., CRM, ERP) to confirm and determine course of action leading to dispute resolution

Conducts frequent “report outs” on findings, process improvements and status

Additional Specific Duties and Responsibilities

Interacts with Sales Team periodically to obtain feedback and continuously improve customer satisfaction as it relates to billing process

Qualifications:

Required Qualifications

Bachelor’s degree with a focus in Accounting, Finance, General Business or equivalent related experience

3+ years’ experience in Accounts Receivable, Billing, and Collections

Proficiency in MS Word, Excel and Outlook

Excellent verbal and written communication skills

Strong organizational skills

Ability to prioritize and multi-task in a high volume/paced environment

Highly organized and strong attention to detail

Strong teamwork and conflict resolutions skills/experience

Desired/Preferred Qualifications

Prior complex billing experience in a business similar to C1

Familiarity with NetSuite ERP system

Additional Information:

C1 BENEFITS

* 401(k) Plan (35% match per dollar up to 10%)

* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)

* HSA + Employer Contribution

* In-vitro Fertility (treatment coverage)

* Dental

* Vision

* FSA Plans

* Pre-tax Commuter Plans

* Employer-paid Life Insurance

* Employer-paid Short + Long Term Disability

* Paid Parental Leave (4 weeks at 100%)

* Employee Assistance Plan

* Voluntary Life Insurance

* Legal/ID Theft Plans

* TeleHealth Options

* Omada Health (healthy living solution)

* Travel Assistance

* Business Travel Accident Coverage

* Employer-paid Pet Telehealth

* Accident Insurance

* Critical Illness Insurance

* Hospital Indemnity Insurance

* Health Advocate

* Volunteer Time Off

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement

C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.

Pay Range

$50,000 - $75,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

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