Overview:

Why We Need Your Talents

If you’re a vigilant, hard worker, with lots of energy and great communication skills, this role is for you! Live! Casino and Hotel Philadelphia is looking for a Security Ambassador to ensure the safety and security of our guests, team members and assets, while providing excellent customer service.

The Live! Security Ambassadors are the eyes and ears of our casino operations. Whether it’s high or low traffic, you will be constantly moving throughout the property, greeting and assisting guests, and being a key source of information. No event takes place on property without security so there will be plenty of opportunities for overtime. There will be opportunities for growth no matter your level of experience, and in a department that promotes within, this role is an excellent building block for your career at Live!

Responsibilities:

Where You'll Make an Impact

Greet guests with a smile and a warm welcome

Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items

Be able to explain the rules, regulations, and code of conduct for the casino and hotels

Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries

Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management

Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes

Respond to medical or fire emergencies, such as sick or injured guests.

Staff the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities

Monitor guest and team member passage in and out of restaurants and gaming areas

Control traffic congestion in the valet and parking areas

Write and investigate first reports of injury when applicable

Assist in transporting money, chips, tokens, and markers

Responsible for checking for and reporting safety hazards

Ensure the safety and security of all guests and team members

Qualifications:

Skills You'll Need to Succeed

Ability to read/write memos and reports.

Ability to answer telephones in a professional manner.

Ability to multitask.

De-escalation skills.

Ability to demonstrate empathy to patrons.

Good customer service skills.

Must have a valid driver's license.

Ability to perform duties under frequent time pressure in an interruptive environment

Ability to be alert at all times.

Dexterity will be required to perform day to day activities and during an emergency.

A Few Must Haves

Education: High school diploma or GED equivalent is preferred.

Experience: Zero (0) to two (2) years' experience in security with a focus on guest service is preferred.

License: Must be able to comply with all state gaming regulations, which may include obtaining a license

Perks We Offer You

Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents

Generous retirement savings options are available. 

Free uniforms

Free parking

Discounted meals

Service and Attendance bonuses

Tuition reimbursement

Discounts on hotels, theme parks, travel, and more!

Physical Requirements

Ability to stand and walk for extended periods of time.

Ability to ascend and descend stairs.

Ability to work in extreme temperatures (both hot and cold).

Ability to lift up to 50 lbs.

Life at Live!

24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.

Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

You will work in an environment where smoking is allowed.