Pricing & Customer Service Agent

Posted on Sep 24, 2024 by Kintetsu World Express (U.S.A.), Inc.
South San Francisco, CA
Customer Service
Immediate Start
Annual Salary
Full-Time
OVERVIEW:

PURPOSE OF JOB:

To build business by identifying and selling services to key account customers for SFO and maintaining relationships with existing customers. To drive sales growth by engaging with potential and existing customers primarily through emails, phone calls and online communication. To conduct market research for potential target accounts.  

Summary of Benefits:

KINTETSU WORLD EXPRESS (U.S.A.), INC. SUMMARY OF BENEFITS

Medical Plan including Prescription

Eligible for medical coverage on the 1st month following one (1) month of employment.

CIGNA is the current provider, offering 3 plans.

Dental Plan

Eligible for dental coverage on the 1st month following one (1) month of employment. 

CIGNA is the current provider, offering 2 plans.

Vision Care

Eligible for vision coverage on the 1st month following one (1) month of employment.

VSP Vision Care is the current provider, offering 1 plan.

Flexible Spending Account (FSA)

Medical Flexible Spending Account

Dependent Care Flexible Spending Account

Limited Purpose Flexible Spending Account

Health Savings Account (HSA)

Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP)

Life Insurance

Life insurance (1½ times annual salary up to a maximum benefit of $50,000);

Supplemental life insurance (at the expense of the employee);

Long term disability (LTD) coverage;

Accidental death and dismemberment (AD&D) coverage

Paid Time Off (PTO)

PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap.

Paid Holidays

Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year.  A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.

Retirement Plan

401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.

Student Loan Assistance

Eligible for student loan assistance after three (3) months of continuous employment, pending verification.

Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00.

Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Tuition Reimbursement

Eligibility for Tuition Reimbursement is three (3) months of continuous employment.

Reimbursement is limited to $5,250.00 per employee per calendar year.

Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Wellness Day

Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation. 

Voluntary Benefits

Hospital Indemnity Insurance

Accident Insurance

Critical Illness Insurance

Commuter Benefits – Parking and Transit

This summary is provided for informational purposes only.  Plan details are subject to change.  Once employed with Kintetsu World Express (U.S.A.), Inc. plan details and enrollment forms will be provided.

RESPONSIBILITIES:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Create air import, export, and off-shore quotations in a timely manner and follow up on the status with the account owners.

Air RFQ support to the SFO Branch, West Region and RSM.

Support Branch and West Region related sales activities for new business opportunities.

Correspondence with KWE offices (SFO operations teams, KWEUS offices, and overseas offices) and clients to promote sales and support customers.

Correspondence with vendors, such as airlines, truckers, and other 3PL vendors.

Benchmarking vendor pricing and review.

Developing and nurturing relationships with customers to understand their needs, provide customized solutions, and maintain long-term business relationships.

Providing ongoing support and customer service to ensure satisfaction and address any issues that may arise, contributing to customer retention.

Market research - gathering feedback from customers and staying informed about market trends, competitor activities, and industry developments to inform sales strategy.

Monthly reporting and analysis to assist branch manager and customers.

BASIC QUALIFICATIONS & REQUIREMENTS:

BASIC QUALIFICATIONS & REQUIREMENTS:

List any required educational attainments (degrees, certificates, licenses, etc.):  N/A

List any required skills (computer, machinery, typing, etc.):  Computer literacy, MS Office knowledge.

List any required special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): Be creative, self-motivated and able to set own priorities, highly organized with a numerical aptitude, strong passion for accuracy, capable of working under tight deadlines, ability to work in a diverse environment and culture and ability to multitask and redirect efforts to new projects based on priorities.

List any required experience (of what type, for what duration, in what industry, etc.): Two years of experience in the logistics industry.

PREFERRED QUALIFICATIONS:

PREFERRED QUALIFICATIONS:

List any preferred educational attainments: College Degree

List any preferred skills (computer, machinery, typing, etc.): N/A

List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): N/A

List any preferred experience (of what type, for what duration, in what industry, etc.): Two years of experience in the logistics industry.



Reference: 202305960

https://jobs.careeraddict.com/post/95554851

Pricing & Customer Service Agent

Posted on Sep 24, 2024 by Kintetsu World Express (U.S.A.), Inc.

South San Francisco, CA
Customer Service
Immediate Start
Annual Salary
Full-Time
OVERVIEW:

PURPOSE OF JOB:

To build business by identifying and selling services to key account customers for SFO and maintaining relationships with existing customers. To drive sales growth by engaging with potential and existing customers primarily through emails, phone calls and online communication. To conduct market research for potential target accounts.  

Summary of Benefits:

KINTETSU WORLD EXPRESS (U.S.A.), INC. SUMMARY OF BENEFITS

Medical Plan including Prescription

Eligible for medical coverage on the 1st month following one (1) month of employment.

CIGNA is the current provider, offering 3 plans.

Dental Plan

Eligible for dental coverage on the 1st month following one (1) month of employment. 

CIGNA is the current provider, offering 2 plans.

Vision Care

Eligible for vision coverage on the 1st month following one (1) month of employment.

VSP Vision Care is the current provider, offering 1 plan.

Flexible Spending Account (FSA)

Medical Flexible Spending Account

Dependent Care Flexible Spending Account

Limited Purpose Flexible Spending Account

Health Savings Account (HSA)

Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP)

Life Insurance

Life insurance (1½ times annual salary up to a maximum benefit of $50,000);

Supplemental life insurance (at the expense of the employee);

Long term disability (LTD) coverage;

Accidental death and dismemberment (AD&D) coverage

Paid Time Off (PTO)

PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap.

Paid Holidays

Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year.  A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.

Retirement Plan

401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.

Student Loan Assistance

Eligible for student loan assistance after three (3) months of continuous employment, pending verification.

Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00.

Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Tuition Reimbursement

Eligibility for Tuition Reimbursement is three (3) months of continuous employment.

Reimbursement is limited to $5,250.00 per employee per calendar year.

Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Wellness Day

Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation. 

Voluntary Benefits

Hospital Indemnity Insurance

Accident Insurance

Critical Illness Insurance

Commuter Benefits – Parking and Transit

This summary is provided for informational purposes only.  Plan details are subject to change.  Once employed with Kintetsu World Express (U.S.A.), Inc. plan details and enrollment forms will be provided.

RESPONSIBILITIES:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Create air import, export, and off-shore quotations in a timely manner and follow up on the status with the account owners.

Air RFQ support to the SFO Branch, West Region and RSM.

Support Branch and West Region related sales activities for new business opportunities.

Correspondence with KWE offices (SFO operations teams, KWEUS offices, and overseas offices) and clients to promote sales and support customers.

Correspondence with vendors, such as airlines, truckers, and other 3PL vendors.

Benchmarking vendor pricing and review.

Developing and nurturing relationships with customers to understand their needs, provide customized solutions, and maintain long-term business relationships.

Providing ongoing support and customer service to ensure satisfaction and address any issues that may arise, contributing to customer retention.

Market research - gathering feedback from customers and staying informed about market trends, competitor activities, and industry developments to inform sales strategy.

Monthly reporting and analysis to assist branch manager and customers.

BASIC QUALIFICATIONS & REQUIREMENTS:

BASIC QUALIFICATIONS & REQUIREMENTS:

List any required educational attainments (degrees, certificates, licenses, etc.):  N/A

List any required skills (computer, machinery, typing, etc.):  Computer literacy, MS Office knowledge.

List any required special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): Be creative, self-motivated and able to set own priorities, highly organized with a numerical aptitude, strong passion for accuracy, capable of working under tight deadlines, ability to work in a diverse environment and culture and ability to multitask and redirect efforts to new projects based on priorities.

List any required experience (of what type, for what duration, in what industry, etc.): Two years of experience in the logistics industry.

PREFERRED QUALIFICATIONS:

PREFERRED QUALIFICATIONS:

List any preferred educational attainments: College Degree

List any preferred skills (computer, machinery, typing, etc.): N/A

List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): N/A

List any preferred experience (of what type, for what duration, in what industry, etc.): Two years of experience in the logistics industry.


Reference: 202305960

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